Customer Experience Liaison - Charleston - beBeeEngagement

    beBeeEngagement
    beBeeEngagement Charleston

    1 week ago

    Job title: Customer Engagement Manager

    Description

    We are seeking a dedicated Engagement Strategist to join our team. In this role, you will be responsible for building and maintaining strong relationships with clients to understand their needs and provide support.

    Key Responsibilities

    • Develop and execute customer engagement programs through intentional outbound touchpoints using client health indicators and other support tools;
    • Provide training and support to clients on utilizing products or services effectively, including product demonstrations, training sessions, and assistance in creating/updating profiles/saved searches;
    • Achieve all Key Performance Indicators (KPIs) designed to improve account retention, including contact rate, churn, renewal/retention ratios;
    ,

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