Telecommunications Operator - Hollywood, United States - Memorial Healthcare System

Memorial Healthcare System

Verified Company

Hollywood, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.

An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Operates the organization's central switchboard to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

Responsibilities:

Utilizes desk directories, on-call lists, reference guides and other associated reference materials.
Receives and relays internal and external calls and provides general information according to policy and procedure. Troubleshoots system issues when needed.
Operates beeper and paging system to contact to hospital personnel and code team.
Communicates codes, alerts, drills and other announcements according to established policies and procedures, including disaster management plans.

Competencies:

ACCOUNTABILITY, ALERT (CODE) RESPONSE, CALL CENTER CUSTOMER SERVICE, COMMUNICATION SYSTEMS, CUSTOMER SERVICE, CUSTOMER SERVICE (2), PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (required)

Additional Job Information:

Complexity of Work:
Requires critical thinking skills, decisive judgment and the ability to work with mínimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience:
1 year customer service experience or related field.

Working Conditions and Physical Requirements:

Bending and Stooping = 40%
Climbing = 0%
Keyboard Entry = 60%
Kneeling = 40%
Lifting/Carrying Patients 35 Pounds or Greater = 0%
Lifting or Carrying lbs Non-Patient = 60%
Lifting or Carrying 2501 lbs 75 lbs Non-Patient = 0%
Lifting or Carrying > 75 lbs Non-Patient = 0%
Pushing or Pulling lbs Non-Patient = 60%
Pushing or Pulling lbs Non-Patient = 0%
Pushing or Pulling > 75 lbs Non-Patient = 0%
Reaching = 60%
Repetitive Movement Foot/Leg = 0%
Repetitive Movement Hand/Arm = 60%
Running = 0%
Sitting = 60%
Squatting = 0%
Standing = 40%
Walking = 40%
Audible Speech = 80%
Hearing Acuity = 80%
Smelling Acuity = 0%
Taste Discrimination = 0%
Depth Perception = 60%
Distinguish Color = 60%

Seeing

Far = 60%

Seeing

Near = 60%
Bio hazardous Waste = 0%

Biological Hazards

Respiratory = 0%

Biological Hazards

Skin or Ingestion = 0%
Blood and/or Bodily Fluids = 0%
Communicable Diseases and/or Pathogens = 0%
Asbestos = 0%
Cytotoxic Chemicals = 0%
Dust = 0%
Gas/Vapors/Fumes = 0%
Hazardous Chemicals = 0%
Hazardous Medication = 0%
Latex = 40%
Computer Monitor = 60%
Domestic Animals = 0%
Extreme Heat/Cold = 0%
Fire Risk = 0%
Hazardous Noise = 0%
Heating Devices = 0%
Hypoxia = 0%
Laser/High Intensity Lights = 0%
Magnetic Fields = 0%
Moving Mechanical Parts = 0%
Needles/Sharp Objects = 0%
Potential Electric Shock = 0%
Potential for Physical Assault = 0%
Radiation = 0%
Sudden Decompression During Flights = 0%
Unprotected Heights = 0%
Wet or Slippery Surfaces = 40%

Shift:

Nights

Disclaimer:

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.

It is intended to indicate the general nature and level of work performed by employees within this classification.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.