Desktop Support - Phoenix, United States - Modern Industries

Modern Industries
Modern Industries
Verified Company
Phoenix, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Essential Duties:


  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from staff.
  • Trains and orients staff on use of hardware and software.
  • Recommends and / or performs upgrades on systems to ensure longevity.
  • Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
  • Assesses functional needs to determine specifications for purchases.
  • Tests alternative pathways until you resolve an issue.
  • Directs unresolved issues to the next level of support personnel.
  • Follows up with clients to ensure their systems are functional.
  • Updates tickets and continuously coordinate necessary work.

Key and Abilities:


  • Strong problem solving and communication skills.
  • Selfdriven and highly motivated.
  • Ability to work in a team environment.
  • Excellent oral and written communication skills.
  • Excellent attention to detail.
  • Comprehensive understanding of endpoint operating systems, including Windows.
  • Willingness to work flexible hours shift work required including weekend shift hours.
  • Must have highenergy work ethic and be available to work nonstandard hours during peak season times.

Education and Experience

  • 3+ years of help desk or desktop support or similar IT experience
  • Experience with Tier II phone support
  • High expertise with troubleshooting Windows, Operating Systems
  • Hardware: Laptops, Desktops, iPhone
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