Associate Vice President, Operations - Austin, United States - YMCA

YMCA

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We're hiring an Associate Vice President at the Greater Austin YMCA

Job Description

How You will Powe r our Purpose (Job Summary):
The Associate Vice President of Operations is a transformative leader driving the successful execution of organizational strategic outcomes.

You oversee operational efficiency and program excellence and create a transformative Y experience that builds loyal members, energizes employees and volunteers, inspires donors, and stimulates growth and innovation at two YMCA Center locations and a product/program line.

You are responsible for leading, coaching, and holding others accountable for creating a transformative Y experience at your assigned centers and programs.

You are the chief leader in driving the Y experience in your communities.

You will lead your leadership teams (staff and volunteers) in building engaged boards, philanthropy and fundraising, innovation and product development, and community partnerships.

In addition to providing oversight of your assigned centers and programs, you will be responsible for association-wide functions, initiatives, and innovation projects.

Qualifications

What You Bring to the Community Enterprise:

Bachelor's degree or equivalent experience
Minimum 10 years of professional work experience including at least 5 years of experience in a YMCA executivelevel position or equivalent.
Demonstrated record of accomplishment and mastery to coach highly competent professional staff in the areas of membership and program
Expertise in board development, fiscal management, community engagement, and staff development.
Experience in growing membership and program enrollment and solid fiscal management (has met or exceeded budget continuously over multiple years).
Thorough understanding of the nature of the YMCA movement, volunteers, and staff in the accomplishment of the YMCA goals, objectives, and mission in the community.
Experience in and/or willingness to learn Design Thinking.

You're a Cause-Driven Leader - You are effective at: Advancing our mission and cause
- providing visionary leadership to ensure resources are mobilized to adapt to new challenges and needs in the community. Building relationships
- connecting people to the Y's cause by developing inclusive relationships, partnerships, and collaborations to co-create solutions to pressing social Leading operations
- ensuring relevance, effectiveness, and sustainability of the organization so we can continue to fulfill our promise to the community. Developing and inspiring people
- supporting the holistic development of self and others so everyone can embrace the Y's cause, sustain our culture, and inspire others to action.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children.

Reasonable accommodations may be made to enable individ uals with disabilities to perform essential functions.

Essential Functions

How You Will Make an Impact (Essential Functions):
Strategic Leadership & Results (40%)

Performance Achievement & Results

Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict ; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability ; and achieves results to meet strategic and operational goals. Models inclusive leadership behaviors and embraces all dimensions of diversity
Responsible for hiring, coaching, and managing all direct reports and ensuring alignment with association people practices for all positions within their organizational structure.
Responsible for successful Strategic Plan metrics, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) to meet strategic goals and objectives.
Implements a goalbased leadership approach (OKR methodology) and ensures the development department is actively working towards supporting organizational level objectives and key results. Conducts Cycle Checkins and the Annual Check-In with direct reports to ensure progress with OKRs, providing ongoing coaching and feedback, and discuss development opportunities.

Operational Leadership:

Oversees membership and program enrollment growth while ensuring a highquality and transformative Y Experience as demonstrated by netpromoter scores and other experience metrics member satisfaction.
Conduct regular assessments of program effectiveness and make adjustments as needed.
Partner with the business administration support group to develop and implement processes and programs for addressing member concerns and feedback.
Create an action plan using member feedback survey results to continuously improve program quality and satisfaction.
Conducts quarterly meetings with center and program leadership to discuss other providers in the service areas