Training & Implementation Specialist - Hartford, United States - Fine Fettle

Fine Fettle

Verified Company

Hartford, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Come Join Our Fine Fettle Family

About the Company:

Fine Fettle is a family owned multi-state cannabis company with operations across Connecticut, Massachusetts, and Rhode Island and plans for future expansion into Georgia and beyond.

We are dedicated to providing customized service and a superior customer experience.

We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing.

To make this happen, we are looking for like-minded employees to help us continue on this amazing journey.

About the Role:

What You'll Do:

Coordinate the operational setup and launch of new stores, including technology systems, physical IT setup, purchasing, and initial inventory setup.
Design and deliver training programs for new hires and ongoing training for existing staff, ensuring high standards of customer service and operational efficiency.
Regularly visit retail locations to conduct ontheground training and support for staff, helping ensure adherence to SOPs.
Develop and refine SOPs in collaboration with Northeast Retail Managers, focusing on creating training materials and other guidance documents.
Monitor and adjust training and operational practices based on feedback from staff and customers to continuously improve service and efficiency.

Write and update training content and operational guidelines based on the latest industry practices and regulatory requirements.

Who You Are:

Extensive experience in cannabis retail operations
Proven track record of successfully managing new store openings and staff training programs.
Excellent written and verbal communication skills.
Ability to travel frequently to various retail locations across Connecticut and Massachusetts.
Strong people management skills.
Highly organized and detailoriented.
Ability to develop and implement effective training and operational procedures.
Excellent problemsolving skills and adaptability.
Customerfocused mindset with a commitment to delivering highquality retail experiences.
Proficient in Google Docs, Google Sheets, Excel, and Microsoft Word.
Working Conditions/Physical Demands:
Normal office/retail environment.
Frequent travel to retail locations across Connecticut and Massachusetts.
Must be able to stand for long periods and handle physical aspects of store setup and inventory management.
Ability to lift up to 50 lbs.

Americans With Disabilities Statement:

EEO Statement:

We are an Equal Opportunity Employer.

Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans' status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.