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    Customer Service-donor Services - New York, United States - Phaxis

    Phaxis background
    Description
    Customer Service
    Raiser's Edge a plus

    Key duties:
    • Good written and verbal communication skills. Tactful, patient and professional. Lots of multitasking.
    • Answering busy phones/emails and being able to speak/write comfortably about the work that we do
    • Taking credit card donations and handling sensitive information in a professional manner
    • Data entry into Raiser's Edge and other web platforms
    • Preparing packets, mailings for delivery via US Government Client, FedEx
    • Including, but not limited to faxing, filing, photocopies, and other general office duties
    Prerequisites:
    • Knowledge of Raiser's Edge is preferred
    • Knowledge of Microsoft Office (Word, Excel) a must
    • Knowledge of Google/Gmail is a must


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