Principal Engineer, IS Service Now Stockroom Management - California, United States - Providence

Description

Description

Principal Engineer, IS Service Now Stockroom Management - 100% Remote within the Providence footprint of states (WA, OR, CA, MT, NM, TX, AK)

This position will support the IS Asset and Supply Chain Management team in collaboration with 3 rd Party Logistics Partners, End User Support, ServiceNow and Oracle teams to provide world-class IS equipment services to our caregivers. This role will focus on Stockroom needs in support of Field Services teams. Key to this role will be developing & managing the scope of all inventory and asset management activities for IS Devices. Services to include Break/Fix support, Repair services, same day device fulfillment/swaps. This role must be experienced in continuous improvement skills & tools to identify and drive improvement opportunities in our business & systems processes.

Role Description:

• Work with 3 rd party Logistics partners to enable & improve IS device fulfillment to Providence Clinics & Hospitals
• Monitor partners performance to services required.
• Identify opportunities to gain efficiencies both with external partners and internal customers.
• Develop, monitor and analyze key performance indicators (KPIs) related to Asset & Inventory Mgmt, identifying areas for improvement and implementing corrective actions as needed.
• Identify waste in processes to enable end to end asset management.
• Work with Field Services team to identify unassigned assets & place controls to better monitor adherence to process controls
• Partner with cross functional teams to develop processes and solutions to better support our Caregiver community.
• Drive continuous improvement initiatives to optimize supply chain efficiency, reduce costs, and enhance caregiver satisfaction.
• Provide analysis & standardize analysis needs to support Asset & Inventory Management teams.
• Provide regular reports and updates to senior management on the performance of the Stockroom fulfillment program.
• Work in ServiceNow to manage & improve inventory levels to better serve Field Services

Providence caregivers are not simply valued – they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent educ/experience
• 8 years of related experience; more preferred.
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
• Strong experience with n-tier solutions.
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

• More than 5 yrs experience supporting Field Service asset & inventory needs
• Certified PMP, Business Analyst or equivalent experience
• Familiar with ServiceNow and Oracle

Salary Range by location: *hourly listed – position is salaried

NorCal (except Humbolt) Min: $70.30, Max: $119.69

Southern California (except Bakersfield), NorCal (Humboldt) Min: $62.66, Max: $106.68

Western Washington, Alaska (Kodiak, Seward, Valdez) Min: $62.66, Max: $106.68

Oregon (Portland), Alaska (Anchorage) Min: $60.11, Max: $102.34

Oregon (non-Portland), South Eastern WA Min: $56.03, Max: $95.40

Eastern Washington (Richland, Spokane, Walla Walla) Min: $53.49, Max: $91.07

Montana (except Great Falls), New Mexico Min: $48.39, Max: $82.39

Texas Min: $45.85, Max: $78.06

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID:
Company: Providence Jobs
Job Category: Development/Engineering
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 4011 SS IS DEVICE MGMT
Address: CA Irvine 3345 Michelson Dr
Work Location: Providence Health System Office-Irvine
Pay Range: $see posting - $see posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.