Technical Specialist, General Liability - Alpharetta, United States - Travelers

Who Are We?

Taking care of customers, communities, and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and thriving on collaboration. Imagine enjoying what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range representing a broad spectrum of salaries for this role across the country. The actual salary for this position will be determined by various factors, including scope, complexity, and location of the role; skills, education, training, credentials, and experience of the candidate; and other employment conditions. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$81,000 - $133,000

Target Openings

1

What Is the Opportunity?

• Directly handles assigned severe claims.
• Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Consults with Manager on use of Claim Coverage Counsel as needed.
• Directly investigates each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers, and technical experts to determine the extent of liability, damages, and contribution potential. Interviews witnesses and stakeholders; takes necessary statements, as strategically appropriate.
• Completes outside investigation as needed per case specifics.
• Actively engages in the identification, selection, and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
• Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
• Maintains claim files and documents claim file activities following established procedures.
• Utilizes evaluation documentation tools following department guidelines.
• Proactively reviews Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
• Utilizes diary management system to ensure timely handling of all claims. At required time intervals, evaluates liability and damages exposure.
• Establishes and maintains proper indemnity and expense reserves.
• Recommends appropriate cases for discussion at roundtable.
• Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
• Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.
• Develops and employs creative resolution strategies.
• Promptly and properly disposes all claims within delegated authority.
• Negotiates disposition of claims with insureds and claimants or their legal representatives.
• Recognizes and implements alternate means of resolution.
• Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and satisfy customers.
• Applies litigation management through selection of counsel, evaluation, and direction of claim and litigation strategy.
• Tracks and controls legal expenses to assure cost-effective resolution.
• Effectively and efficiently manages both allocated and unallocated loss adjustment expenses.
• Attends depositions, mediations, arbitrations, pre-trials, trials, and all other legal proceedings, as needed.
• Updates appropriate parties as needed, providing new facts.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree preferred.
• Skilled in coverage, contract interpretation, liability and damages analysis with a thorough understanding of the litigation process, relevant case and statutory law, and expert litigation management skills.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of supervisor.
• Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
• Openness to the ideas and expertise of others, actively solicits input, and shares ideas.
• Strong negotiation and customer service skills - Intermediate.
• Demonstrated coaching, influence, and persuasion skills - Intermediate.
• Strong written and verbal communication skills are required to understand, synthesize, interpret, and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise - Intermediate.
• Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information - Intermediate.
• Attention to detail ensuring accuracy – Intermediate.
• Job Specific Technical Competencies:
• Analytical Thinking - Intermediate
• Judgment/Decision Making - Intermediate
• Communication - Intermediate
• Negotiation - Intermediate
• Insurance Contract Knowledge - Intermediate
• Principles of Investigation - Intermediate
• Value Determination - Intermediate
• Settlement Techniques - Intermediate
• Legal Knowledge - Basic
• Medical Knowledge - Intermediate

What is a Must Have?

• High School Degree or GED required with a minimum of 2 years bodily injury liability claim experience and/or comparable litigation claim handling experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.