Salesforce Solutions Architect - Fort Worth - SweetRush Inc.

    SweetRush Inc.
    SweetRush Inc. Fort Worth

    6 days ago

    $135,000 - $190,000 (USD) per year *
    Description

    Salesforce Solutions Architect / Engineer - W2 Hourly Contract

    Location: On-site in Dallas-Fort Worth

    Contract Type: W2 Hourly - benefitted

    Project Duration: 6 months

    Project Capacity: 40 hours/week

    Start Date: ASAP

    Hourly rate: Negotiable

    Your Impact and Responsibilities


    As a Salesforce Solutions Architect/Engineer, you will be the primary architect behind our client's evolving Customer Support (CS) infrastructure. Your work will directly impact agent efficiency and the overall customer experience by automating the "Life of a Case" and building a high‑velocity support environment.

    Essential functions include:

    • Process Architecture: Design end‑to‑end support workflows, including support settings, case statuses, and persona‑based permissions for varied customer tiers.
    • Intelligent Routing: Configure Omni‑Channel and Skills‑Based Routing to ensure cases are directed to the right expert at the right time.
    • Complex Automation: Build advanced Salesforce Flows to handle cross‑object logic, auto‑responses, and automated escalations.
    • Service Level Management: Design Entitlement Processes and Milestones to track and protect SLAs, ensuring no case falls through the cracks.
    • Self‑Service Strategy: Architect Experience Cloud sites to drive case deflection and empower customers with real‑time ticket tracking.
    • Console Optimization: Customize the Service Console using Macros and Quick Actions to create a "single‑pane‑of‑glass" workspace for agents.
    • Knowledge & Integration: Implement Salesforce Knowledge and connect external systems (like Jira and Telephony) to bridge the gap between support and engineering.
    • Data‑Driven Insights: Develop CSAT automation and executive dashboards to monitor process bottlenecks and agent performance.

    What You Bring - Required Skills

    • Architectural Expertise: Proven experience designing and implementing complex Salesforce Service Cloud solutions.
    • Flow Mastery: Expert‑level proficiency in building complex Salesforce Flows and automation logic.
    • Service Cloud Depth: Deep understanding of Entitlements, Milestones, Omni‑Channel routing, and the Service Console.
    • Experience Cloud: Hands‑on experience building and configuring Experience Cloud (formerly Community Cloud) for customer self‑service.
    • Integration Experience: Familiarity with connecting Salesforce to Jira and Telephony/CTI systems.
    • Analytical Mindset: Ability to translate business requirements into technical roadmaps and executive‑level reports.

    Bonus Skills

    • Salesforce Certified Solution Architect or Service Cloud Consultant certifications.
    • Familiarity with Salesforce Chatbot configuration.

    SweetRush Is an Equal Opportunity Employer


    We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Call to Action: Submit Your Resume


    Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you

    SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush "Join Us" page at You can also find our openings posted on our LinkedIn company page under the "Jobs" tab at

    Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.


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    * This salary range is an estimation made by beBee
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