Personal Loans Customer Service - Phoenix, United States - Discover Financial Services

Discover Financial Services
Discover Financial Services
Verified Company
Phoenix, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Discover. A brighter future.

We offer 100% remote, combo, or on site - it's your choice


AndAfter you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

With us, you'll do meaningful work from Day 1.

Our collaborative culture is built on three core behaviors:
We Play to Win, We Get Better Every Day & We Succeed Together.

And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.

We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

We know you're going to love it here Discover has an outstanding culture and the employee experience is fantastic
Our next classes start in May of 2024.
We are currently hiring for the following schedule by time zone:

  • 11:30 AM
  • 8:00 PM EDT (Ohio, Delaware, Pennsylvania, New Jersey, Maryland)
  • 9:30 AM 6:00 PM MDT (Utah)
  • 8:30 AM 5:00 PM MST (Arizona)

Note:
Shifts are Monday - Friday.

What You'll Do


Responsible for handling complex customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.

These routine customer inquiries may require deviation from standard screens, scripts and procedures.

Navigate a computerized system for responding and/or troubleshooting to customer questions.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

If working from home, you will need a quiet workspace so you can focus on our customers. You'll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.


We'll provide you with all the equipment you need Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience.

You'll also have the best coaches to help you deliver the best service

How You'll Do It

Handle complex customer service inquiries and problems via telephone, digital or chat channels.

Utilize effective verbal communication and problem solving skills to handle customer service inquiries.


Use discretionary authority to satisfy the customer within reasonable limits including but not limited to adjustments, credit limit increases and complex solutions.

Navigate a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scrips and procedures.

Document Customer files.

Qualifications You'll Need
Bonus Points If You Have

H.S. Diploma or GED

1+ years of Customer Service


INDDFS

ZRDFS
Remote
BI-Remote

A credit screening may be required for some roles within Discover Home Lending.


Compensation:
The base pay for this position generally ranges between $18.00 to $20.75. Additional incentives may be provided as part of a market competitive total compensation package.

Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.


Benefits:

We also offer a range of benefits and programs based on eligibility


These benefits include:
Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

All Discover employees place our customers at the very center of our work.

To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

(Know Your Rights & Pay Transparency Nondiscrimination Provision)
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