Customer Service Specialist - Wallingford, United States - Masonicare Corp

Masonicare Corp
Masonicare Corp
Verified Company
Wallingford, United States

1 month ago

Mark Lane

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Mark Lane

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Description
Customer Service Specialist -Transportation Services

Day Shift 24hrs/week

This is a benefit eligible position.


Summary of Position:
Under the direction of the Transportation Services Manager, this is a multi-purpose position. The primary responsibility is that of dispatch support and a backup shuttle driver.

Essential Duties and Responsibilities as dispatch support:

  • Works with appropriate transportation staff to carry out daily operations of the department, including schedule changes and emergencies, in a safe and efficient manner.
  • Resolves transportation conflicts and handles unusual or difficult requests or complaints.
  • Utilizes dispatch computer program to achieve daily operational goals.
  • Attends all required in-service training.
  • Interacts with adult and older adult residents/patients and various Masonicare affiliates and departments to facilitate the transportation of medical appointments, recreational outings, freight and errands after considering the need and importance of various requests.
  • Demonstrates supportive attitude towards patients, visitors and/or staff. Communicates effectively and tactfully with residents/patients recognizing their age, needs, abilities and physical condition.
  • Reports all unsafe conditions to appropriate supervisor, including change in patient status, broken or malfunctioning equipment, or anything that could be potential threat or danger to a resident.
  • Understands and follows Universal Precautions as it pertains to their department.
  • Performs other related duties, as assigned.
Essential Duties and Responsibilities as back up Shuttle Driver:

  • Drives truck, bus, station wagon or other hospital vehicles to transport freight, Masonic Home and Hospital members or Ashlar Village residents to outside appointments or activities
  • Maintains established departmental policies, procedures, and objective, quality assessment and improvement programs, safety, environmental and infection control standards.
  • Maintain the vehicles; drives them to designed service station for maintenance, repair and refueling. Maintains record of use, mileage, repairs or service required.
  • Demonstrates supportive attitude towards patients, visitors and/or staff. Communicates effectively and tactfully with residents/patients recognizing their age, needs, abilities and physical condition.
  • Reports all unsafe conditions to appropriate supervisor including change in patient status, broken or malfunctioning equipment or anything that could be potential threat or danger to a resident.
  • Understands and follows Universal Precautions as it pertains to their department.
  • Understands chemical(s) used in their department under the "Right To Know" standard.

Minimum Qualifications:

Education:
High School Graduate, or equivalent.

Experience:
Experience in transportation, or a related field. Supervisory experience preferred.

Certificates, Licenses, Registrations:
Valid CT. Drivers License is required with "F" endorsement.

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Day Shift/ 24hrs/wk
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