Customer Service Representative - Rumford, United States - igus, Inc

igus, Inc

Verified Company

Rumford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

GENERAL DESCRIPTION:

RESPONSIBILITIES:

Accurately and timely enter orders, return authorizations, change notes and other pertinent information into computer, in accordance with company processes and procedures
Keep accurate and timely records of customer orders, conversations, complaints and actions taken, in accordance with company processes and procedures
Answer incoming phone lines
Fill in as Switchboard Operator, when requested to do so by supervisor
Perform other office, clerical, and administrative duties as assigned

REQUIREMENTS:

Outstanding verbal and written communication skills including knowledge of the rules of composition and grammar, the correct structure and content of both written and spoken communications, and the meaning and spelling of words
Proficient in the use of MS Office
Accuracy and ability to pay attention to detail
Knowledge of principles and processes for providing good customer service
Knowledge of administrative/clerical procedures and systems such as word processing, managing files and records, scanning and general office procedures
Ability and willingness to follow instructions and directions
Good problem solving skills
Being courteous and professional when communicating with customers and other igus employees

BENEFITS: