- Have full knowledge of our restaurant's food offerings and beverage program
- Obtain service area assignments at the beginning of each shift
- Clear tables, take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing
- Assist Servers with food delivery to guests, explaining each dish, the accompanied condiments and how they should be used
- Remove used tableware between courses and provide tableware for the next course
- Between seatings, promptly clean, reset and arrange tabletops, chairs and booths and clean floor as required
- Respond appropriately to guest requests and promptly communicate all requests to server
- Communicate with Servers and Hosts to ensure efficient seating and table utilization
- Promptly relay all customer issues to the Manager on duty and assist in the resolution
- Inspect assigned restroom every 30 minutes and clean as needed
- Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Manager or immediate supervisor
- Excel in a fast-paced environment
- Demonstrate the ability to remain calm and composed under pressure
- Embody and deliver on exceptional service and hospitality
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Back Server - Palo Alto, United States - Innovative Dining Group
Description
JOIN OUR TEAMSushi Roku is a game-changer in the world of Japanese cuisine based in Southern California and part of Innovative Dining Group's collection of trendy and exciting restaurants including BOA Steakhouse and Katana Robatayaki and Sushi Bar. This innovative Japanese sushi concept is soon to make its mark in Palo Alto, CA, bringing together a blend of inventive fusion dishes, a vibrant atmosphere, and an array of custom cocktails. With a commitment to providing unmatched hospitality, Sushi Roku has quickly become a go-to destination for tastemakers from Los Angeles, Orange County, Las Vegas, and beyond. Get ready to embark on a culinary journey like no other at Sushi Roku Palo Alto.
JOB SUMMARY
We are looking for an enthusiastic and hospitable Back Server who is eager to learn more about how the front-of-house operates through first-hand experience of supporting our Servers. A Back Server assists in table management by delivering food from kitchen to guests, resets tables in a speedy and professional manner and is the overall backbone of support to our wonderful Servers. Most importantly, the Back Server works collaboratively with our team to ensure that each guest's experience is unique and memorable. This is a tipped position.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function at a high level. Furthermore, the individual must be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor and have a strong work ethic. Must have a flexible schedule, available to work daytime, evening and/or weekend shifts. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to provide verification of legal right to work in the United States. Must be eighteen (18) years of age or older.
EDUCATION and/or EXPERIENCE
2 years previous experience in a high-end, high-volume restaurant.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with co-workers.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
It is the employee's responsibility to secure and maintain current status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies. Must have upon hire.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting. Hands and fingers are used to handle food, beverages and/or equipment. The employee is frequently required to stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates behind the bar and may work near co-workers.
The noise level in the work environment is usually moderate to loud, generally in an indoor setting. The employee will work a varying schedule to include evenings, weekends, holidays and extended hours as business dictates. While performing the duties of this job, the employee is frequently exposed to smoke, heat and/or cold from the mechanical equipment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description has been approved by the Company and is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
