Front Desk Receptionist - Round Rock, United States - Wingate Round Rock
Wingate Round Rock
Round Rock, United States
Verified Company
3 weeks ago
Description
A Hotel Front Desk Agent serves as our guests' first point of contact and manages all aspects of their accommodation.
- Must have open and flexible schedule
- Task driven individuals, fast learner.
- Reliable transportation.
- Very good communication skills with the ability to handle complaints professionally.
- Must have computer skills and be able to operate hotel computer system, take calls, provide information and Transfer calls
Greet guests in a friendly manner and be able to work in a fast paced environment & ability to multi taskRegister guests and process guest and guide them to their assigned room and accommodate guest request
- Handle guest check in and check out properly
- Respond to clients' complaints in a timely and professional manner
- Manage accurate accounting of all room
- Should be able to follow management instructions.
- Communication with hotel staff on status of guest rooms
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, or other large groups.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Maintain neat and clean front desk area
- Other responsibilities as assigned
Pay:
From $16.00 per hour
Job Types:
Full-time, Part-time
Pay:
$ $17.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Work Location:
In person