Ai Product Mgr - Philadelphia, United States - PNC Financial Services Group

PNC Financial Services Group

Verified Company

Philadelphia, United States

15 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As an AI Product Mgr (Conversational AI) you will work within PNC's AI & Intelligent Automation Center, you will be based in Philadelphia, New Jersey, or New York.

AI and Intelligent Automation sits at the intersection of business, innovation, and artificial intelligence (AI) to enable PNC's businesses to transform.

We solve the bank's toughest problems while improving customer and employee experiences.

As a Center of Excellence (CoE), we work hand in hand with different line of businesses and their technology teams to identify and help deliver high value business opportunities, maintain and enhance AI technologies and capabilities, and bring new AI technologies into the bank.

Our group functions starts with Business Consultants who scan for strategic, high-value, innovative opportunities.

Then we bring our expertise across several AI domains including Generative AI, Conversational AI / Virtual Assistant, Data Science, Machine Learning Engineering, Document AI, and Robotic Process Automation.

Finally, we have a Research and Development arm that assesses emerging technologies.

The Strategy & Planning Mgr Sr will be responsible for current state assessment of business functions, typically the Operations space and create opportunities for efficiency, revenue growth, customer experience, speed to market, etc.

In this role, you will be responsible for managing the conversational AI product strategy and implementation at the bank. This includes virtual assistant, voice assistants chatbots, IVR, search, and generative AI.

Skills include:

Communicate to executive audience
Facilitate multiple stakeholders (Operations, Risk, Security, Tech, Legal, etc.)
Industry / market research
Vendor relationship management
Technology POT / POC assessment
Building & implementing virtual assistants
Kore.

AI experience (ideal)

Job Description:

Directs strategic planning team to execute initiatives, including analysis, oversight and support for solution development.
Identifies strategic opportunities that add value to the business and to achieve business goals.
Defines and oversees the resources for each assigned strategic initiative. Manages the overall strategic initiative to help ensure revenue, expense and other business objectives are met. May define, monitor and use service metrics to assess performance.
Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
Builds winning teams by providing effective leadership, management and development of employees.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers.

As a manager of talent in PNC, you will be expected to:

Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Business Case Justification - Knowledge of the how's and why's of preparing and justifying business cases and value propositions; ability to justify business expenditures by identifying cost, benefits, ROI, opportunities, and risks.

Influencing - Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Innovation - Develops new ideas and initiatives that improve the performance of the organization.

Planning:

Tactical, Strategic - Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Strategic Thinking - Applies organizational acumen to identify and maintain focus on key success factors for the organization.

Visioning - Creates and communicates a vision of the organization that mot