- Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms. Coordinates language and sign language interpretation requests by callers.
- Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner. Maintains pagers, (site specific). Utilizes paging system, two way radio and portable phones as needed.
- When requested, contacts On Call Teams/Personnel and documents according to site specific protocol.
- Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications.
- Responds accordingly to Emergency codes and site specific policies.
- Records all shift occurrences and fulfills documentation requirements per site policies/protocol.
- May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed
- Coordinates calls for "On call Teams" Documents calls including name and time of call, tracks and follows outcome of each request. Notifies appropriate personnel of response status.
- Monitors and responds to alarm, security systems. Identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel. Documents type of alert and call/response details.
- Determines need for outside operator assistance and connects all callers as appropriate. Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours. Coordinates all language line requests; documenting calls including location and time of call. Connects callers with language line personnel.
- Required Minimum Education: High School Diploma
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
- Benefits offerings vary according to employment status
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Telecommunications Operator - Cincinnati, United States - Mercy Health
Description
Thank you for considering a career at Mercy Health
The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual.
Abilities Preferred:
Prior telecommunications, medical terminology, hospital of medical office experience.
Mercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
Scheduled Weekly Hours:
16
Work Shift:
Afternoons/Nights (United States of America)
Department:
Telecommunications Operators- Anderson
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.
