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    Customer Support Specialist - Austin, United States - HeartFlow, Inc

    HeartFlow, Inc
    HeartFlow, Inc Austin, United States

    6 days ago

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    Description

    Job Responsibilities

    :
  • Help HeartFlow gain worldwide adoption of our novel FFRct product by providing knowledgeable responses to customer inquiries and issues.
  • Provide prompt documentation and complete resolution of reported issues and manage knowledge base for customer issues.
  • Deliver customer feedback into HeartFlow's Customer Relationship Management system and help team members analyze and distill data to drive improvements in customer support and product development
  • Assist production with incoming case management, troubleshooting and solving technical issues to ensure appropriate case response time
  • Support Sales staff with feedback, product knowledge, and customer usage metrics to assist sales team in market and account penetration
  • Assist in on-boarding new accounts, including system administrators and clinical users
  • Work with IT, Marketing & Sales, and Production to improve customer support quality results by studying, evaluating, and re-designing appropriate processes
  • Develop and provide customer technical support solutions to continually drive improve quality and efficiency

    • Skills Needed:

  • Positive, energetic personality, comfortable in front of groups/customers
  • Responsible, accountable, and ability to work well with teams and cross-functionally
  • Comfortable in high pressure situations
  • Excellent verbal and written communication skills
  • Highly detail-oriented with strong technical skills in MS Office
  • Experience with data analysis techniques and especially the use of MS Excel.
  • Experience with DICOM medical imaging, medical device, EHR/EMR software, or other technical product preferred
  • Experience with Salesforce or other CRM tool highly preferred
  • Fluency in English required, competency in German, Japanese, French and/or Italian desirable

    • Educational Requirements & Work Experience:

  • Experience with DICOM medical imaging, medical device, EHR/EMR software, or other technical product required
  • Highly detail-oriented with strong technical skills in MS Office
  • Experience with data analysis techniques and especially the use of MS Excel
  • Experience with Salesforce or other CRM software

    • A reasonable estimate of the base compensation range is $28.00 and $31.00 per hour, cash bonus, and stock options.

    HeartFlow, Inc. is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at HeartFlow, including recruitment, hiring, training, relocation, promotion, and termination. Positions posted for HeartFlow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.
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