Behavioral Health Care Advocate, Case Management - Hartford, United States - Optum

Optum
Optum
Verified Company
Hartford, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start
Caring. Connecting. Growing together.
You have high standards. So do we. Here at UnitedHealth Group, this includes offering an innovative new standard for care management. It goes beyond counseling services and verified referrals to programs integrated across the entire continuum of care.

That means you'll have an opportunity to make an impact on a huge scale - as part of an incredible team culture that's defining the future of behavioral health care.


The goal of the Behavioral Health Care Advocate (BHCA) role is to help individuals live their lives to the fullest by promoting recovery and resiliency via coordination and collaboration with multiple internal and external partners including consumers and their families/caregivers, medical, behavioral health and clinical network teams.

Behavioral Health Advocates work with complex and high-risk needs with a goal of engaging the consumer in the treatment process, decreasing their reliance on higher levels of care, helping them to access appropriate community services, and assisting them in improving community tenure.

If you live in the state of Connecticut, you'll enjoy the flexibility to work remotely
- from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:


  • Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellnessoriented approach
  • Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
  • Identify and remove barriers to procurement, delivery, participation in and success of services
  • Provide supportive followup, monitoring and education as indicated, telephonically
  • Partner with designated external providers, programs, entities to address the needs, gaps in care, and recovery goals of complex and highrisk consumers
  • Identify and address the needs of members who are consistently high utilizers of services through case conferences and informal communications
  • Participate in standing meetings to review performance, identify areas of opportunity, and oversee course for improvements
  • Partner with parents, family and natural community supports to enable children to receive services while remaining in their homes and communities
  • Establish and foster positive relationships with medical team, participate in medicalbehavioral integration activities and discussions
  • Identify highrisk, comorbid needs of consumers
  • Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed
  • Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities, when applicable
  • Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to communitybased services
  • Meet all contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and highrisk needs
  • Assist in the development of a relevant and consumerspecific aftercare plan
  • Comply with all policies, procedures and documentation standards in appropriate systems, tracking mechanisms and databases
  • Establish a cooperative relationship with Optum Behavioral Network Services and the Provider community in order to improve access to services and ensure that consumers are served within proper standards of care
  • Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:


  • Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.
D., or an RN with 2+ years of experience in behavioral health

  • Licenses must be active, independent, and unrestricted in the state of CT
  • 2+ years of experience in a related mental health setting
  • Access to highspeed internet from home
  • Permanent residence in the state of CT

Preferred Qualifications:


  • Experience in an inpatient setting
  • Exp
More jobs from Optum
See all jobs of Optum