Scheduling Specialist - San Diego, United States - Scripps Health

Scripps Health

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.

This is a benefitted Full Time, Day Shift position with a Monday - Friday work schedule, located at Scripps Clinic Carmel Valley supporting the Gastroenterology department.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.

Why join Scripps Health?

AWARD-

WINNING WORKPLACE:
_
- #5 in Fortune Best Workplaces in Health Care 2023
- #78 in 2023 PEOPLE Companies that Care
- #95 in Fortune 100 Best Companies to Work for 202

Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 202
Nearly a quarter of our employees have been with Scripps Health for over 10 years.

Job duties may include the following:

Responsible for interacting with patients, payers and providers to gather information for accurate registration including assigning of Medical Record Number, scheduling, referral/authorization, point of service payment collection, and document collection
Responds to customer billing and payment inquires as needed.
Mentors and trains staff on departmental procedures.
Responsible for accurately scheduling and rescheduling complex patient procedures and appointments.
Accurately documents patient to provider communication, assessing urgency and escalating as appropriate.
Performs a high volume of outbound patient calls, not too much face to face interaction with patients
May manage the patient checkin and checkout process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, predetermination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.

Required Qualifications:

Must possess excellent mathematical skills and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Able to adapt, prioritize and meet deadlines.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required:

Preferred Qualifications: