- Provides outstanding service to promote deep and lasting member relationships.
- Answers general inquiries and performs account maintenance via phone or email channels.
- Meets/exceeds key critical metrics.
- Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
- Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
- Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
- Maintains knowledge of credit union policies, procedures, and regulations.
- Performs other duties as assigned.
- Ability to organize and prioritize multiple tasks.
- Resolves requests with a sense of urgency and escalates timely.
- Promotes and participates in a cohesive team environment.
- Effectively communicates ideas and information, both verbally and in writing.
- Takes ownership and acts proactively to solve member concerns.
- Utilizes tools and resources to solve sophisticated inquiries.
- Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations.
- Analyzes information and recommends achievable operational improvements.
- Excellent customer service and communication skills.
- Member-centric with a friendly, professional demeanor.
- Minimum of a high school diploma; some college course work preferred; degree highly desirable.
- 1+ year experience in a contact center environment.
- 1+ years in a credit union or financial institution.
- Some travel may be required to complete training or fulfill duties.
- Courtesy, tact, and diplomacy with current and potential members, peers, and staff.
- Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
- Familiarity and comfort with online systems and other technology.
- Competitive Pay
- Dental and Vision Insurance
- 8 days/year accrual of Paid Time Off - Plus 10 Paid Holidays
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
-
Business Center Representative
2 weeks ago
Encore Boston Harbor Everett, United States**Company Description** · Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spaciou ...
-
Member Contact Center Representative I
2 weeks ago
Gesa Credit Union Lynnwood, United StatesJob Details · Level · Entry · Job Location · Lynnwood 188th St SW - Lynnwood, WA · Position Type · Full Time - Hourly · Education Level · High School · Salary Range · $ $32.19 Hourly · Description · Take a leap and join our team · We are currently seeking entry level c ...
-
ECN Operating LLC Sun City, United States**Job description** · - Sun City Clinical Research is a dedicated research site within Elite Clinical Network, which conducts Phase I-IV research studies. Sun City Clinical Research has several new and ongoing clinical studies and is looking for a dedicated Patient Receptionist/C ...
-
PT Member Contact Center Representative I
2 days ago
Gesa Credit Union Lynnwood, United StatesJob Details · Level · Entry · Job Location · Lynnwood 188th St SW - Lynnwood, WA · Position Type · Part Time- Hourly · Education Level · High School · Salary Range · $ $28.01 Hourly · Description · Take a leap and join our team · We are currently seeking entry level ca ...
-
Call Center Representative
1 day ago
Luxury Bath Technologies Tukwila, United StatesCall Center Representative · Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attrac ...
-
Call Center Representative
3 weeks ago
Providence Health & Service Seattle, United StatesCall Center Representative Schedule: FTE 1.0, Day shift, 07:00 a 03:30 p, schedule works every other weekend This position is responsible for handling incoming, outgoing and inter-office calls in a timely and efficient manner, while simult Call Center, Representative, Customer Se ...
-
Call Center Representative
2 weeks ago
Air Pros Everett, United StatesAbout the Organization · Description · CM Heating/AirPros USA is looking for a Inbound/Outbound CSR to join our team · Must be personable and thorough with outstanding phone etiquette skills. Be able to effectively solve customer issues, complaints and inquiries while keeping cu ...
-
Call Center Representative
2 weeks ago
Luxury Bath Technologies Tukwila, United StatesLuxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attra Call Center, Representative, ...
-
Call Center Representative
1 week ago
VERITY CREDIT UNION GROUP Seattle, United StatesVerity is hiring for a Call Center Representative at our Seattle, WA Headquarters location. This is a hybrid position; or has the opportunity to be worked remotely. At Verity, we empower our members financial lives and create vibrant communities. Since 1933, Verity has been a loc ...
-
Call Center Representative
4 days ago
Marvin Seattle, United States· Call Center Representative · ID · Department · Retail · Position Type · Regular · Location · US-OR-Portland · Location · Seattle, WA, US · Job Overview · The Associate Representative is responsible for handling all inbound requests and outbound calls from potential customers i ...
-
Call Center Representative
1 week ago
VERITY CREDIT UNION GROUP Seattle, United StatesJob Details · Job Location · Headquarters/Hybrid - Seattle, WA · Remote Type · Hybrid · Position Type · Full-Time · Job Shift · Day · Job Category · Customer Service · Description · Verity is hiring for a Call Center Representative at our Seattle, WA Headquarters locat ...
-
patient contact center representative
2 weeks ago
Neighborcare Health Seattle, WA , USA, United StatesThis role will work Monday through Friday in our Pacific Tower Administrative Offices, th Ave S, Seattle, WA 98144 · Purpose · The Patient Contact Center Representative (CCR) provides excellent customer service and patient engagement to low-income and underserved populations in a ...
-
Patient Contact Center Representative
1 week ago
Neighborcare Health Seattle, United StatesThis role will work Monday through Friday in our Pacific Tower AdministrativeOffices, th Ave S, Seattle, WA 98144 · Purpose · The Patient Contact Center Representative (CCR) provides excellent customer service and patient engagement to low-income and underserved populations in a ...
-
patient contact center representative
2 weeks ago
Neighborcare Health Seattle, WA , USA, United StatesPurpose · The Patient Contact Center Representative (CCR) provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. The CCR is the first point of contact for new and returning patients into the Neighborc ...
-
HR Service Center Representative
17 hours ago
National Guard Employment Network Seattle, United StatesJob DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, ...
-
HR Service Center Representative
1 week ago
VetJobs Seattle, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
RM - Call Center Representative
2 weeks ago
eTeam Seattle, United States· Remote work · The Agent will liaise with other support teams to resolve requests/issues promptly. Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents. Primary responsibilities are focused on customer contact, not transaction process ...
-
HR Service Center Representative
2 days ago
National Guard Employment Network Seattle, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS · - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military S ...
-
HR Service Center Representative
6 days ago
National Guard Employment Network Seattle, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
Amazon Seattle, United States· Do you have a desire to make a major contribution in the rapid growth environment of Cloud Computing? · Do you want to build your skills in Tech Marketing now and for your long term career growth? · If so, come build the future of Cloud as part of our GIC team within the Globa ...
PT Member Contact Center Representative I - Lynnwood, United States - Gesa Credit Union
Description
Take a leap and join our teamWe are currently seeking entry level candidates for a part-time Member Contact Center Representatives I positions. These roles require no prior experience however, Call Center or Banking experience is a plus. Initial training for this position is 6 weeks and requires full time availability from 9:00am-6:00pm Monday through Friday.
Flexable schedules are available after the training period and work from home options are available after completion of the introductory period.
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset.But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed.
Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people.
Get to know us:
About - Gesa Credit Union
Role Summary:
The Member Contact Center Representative I provides exceptional service to members via multiple channels (phone, email, and chat) and meets/exceeds established performance measurements.
This position responds to several member inquiries and provides the features and benefits of the Credit Union products and services to deepen relationships all while adhering to established policies and procedures.
What You Will Be Doing:
About You:
What You Will Need:
Our Team Member Value Proposition:
In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:
Salary Range:
$19.97-$28.01
Get wise to what's possible with a career at Gesa. Join us
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Gesa Credit Union reserves the right to revise or change the job description as the need arises.
This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Equal Employment Opportunity )
