- Providing quality guest service to all of our guests and visitors.
- Perform all duties toward the goal of maximizing guest service.
- Greet guests who have made advance reservations register them in an efficient and friendly manner.
- Greet visitors who are looking for accommodations and attempt to meet their needs.
- Acquaint guests with services available in the area.
- Accurately following accounting procedures.
- Answers external and internal telephone calls taking and delivering messages as needed.
- Acts as the reservation attendant.
- Answer questions and give out accurate, helpful information.
- Run various end of day reports and reconcile information from various systems.
- Adhere to all department and Company policies and procedures.
- Ensure guest security by the proper handling of guest keys.
- Properly handle lost and found items.
- In the event of inclement weather, will be required to remain on sight and on duty until replaced.
- Perform other duties as assigned.
- Able to be alert and function during overnight shifts.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
- Ability to deal with guests when they are angry or upset.
- Professional appearance and mannerism.
- Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
- Previous cashier experience/ Basic accounting skills.
- Ability to work quickly and thoroughly when under pressure.
- Knowledge of hotel facilities and features.
- Ability to attend to more than one task at a time.
- Ability to maintain excellent attendance and punctuality.
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Night Auditor - Roanoke, United States - Coury Hospitality
Description
*This is a Full-Time Night Audit Position*
POSITION SUMMARY:
This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
