Hotel Front Desk Agent - College Station, United States - La Quinta by Wyndham - College Station South

Description

Hotel Overview

The La Quinta Inn & Suites - College Station South, an 89 room select service hotel featuring the new Del Sol design is managed by DePalma Hotels & Resorts.

The property has been awarded the 2018 TripAdvisor Certificate of Excellence award for two years in a row.

We treat guests to a new era of travel with everything from a spacious lobby to an experience that puts guests' needs front and center.

We are conveniently located near both Baylor Scott & White Hospital and the College Station Medical Center. The hotel has easy access to Highway 6 and is only 10 minutes away from Texas A&M University.

In addition, we are in close proximity to many area businesses, attractions and dining options including:

• Texas A&M University
• Kyle Field
• George H.W. Bush Presidential Library
• Museum of the American GI
• TEEX Firefighter Training School
• Texas A&M Forest ServiceThe rooms and suites at the hotel have appealing colors and wonderful design finishes. La Quinta Inn & Suites
• College Station South is giving guests an allnew experience with modern amenities and a fresh new look.

Job Summary

We are seeking dedicated and passionate Part-Time Front Desk Associate to
join our exceptional team at a competitive pay rate ($ /HR DOE) + benefits (401k, PTO, Vacation, Holiday Paid Leave, Insurance Benefits) for full-time associates.

New Benefits
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RAIN Daily Pay

• All associates have the ability to get up to half of their pay at any time directly deposited to their account instantly or within 1 to 2 days prior for a small transaction fee prior to the normal payroll date

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NetPerks

• All associates get access to savings and discounts up to 60% from 200+ locations for everything from oil changes, groceries, food and retail outlets and more

The Front Desk Associate's responsibilities include but are not limited to representing the hotel to the guests throughout all stages of the guest's stay.

The Front Desk Associate determines a guest's reservation status, identifies how long the guest will stay, helps guests complete registration cards, assigns rooms and accommodates special requests whenever possible.

The Front Desk Associate is also responsible for verifying the guest's method of payment, following established credit-checking procedures, entering the guest and room information in the property management system as well as communicating this information to the appropriate hotel personnel.

The Front Desk Associate works closely with the housekeeping department in keeping room status reports up to date and coordinates with the maintenance department requests for maintenance and repair work.

The Front Desk Associate must be sales-minded and be able to present options and alternatives to guests, offer assistance in making choices, know the location and types of available rooms, know the activities and services of the property, perform cashiering tasks such as bill and/or invoice settlement and post charges to the guest's folio.

Essential Functions

• Registers guests and assigns rooms. Accommodates special requests whenever possible
• Assists in preregistration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, check and cash handling policies and procedures
• Knows room locations, types of rooms available and room rates
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early checkins, special requests and day use rooms
• Possesses a working knowledge of reservations procedures. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
• Proficient in how to use front office equipment and the property management system
• Processes guest checkins, checkouts and perform cashier related functions like posting charges to guest accounts and issuing paid outs etc.
• Ability to use problem resolution techniques concerning guest issues and escalate to management when appropriate for guest recovery
• Uses proper telephone etiquette
• Uses proper mail, package, and message handling procedures.
• Reads and initials the passon log daily, checks the bulletin board and is well aware of daily activities and meetings taking place in the hotel
• Attends departmental meetings
• Reports any unusual occurrences or requests to the manager or assistant manager
• Knows all safety and emergency procedures and is aware of accident prevention policies.
• Maintains the cleanliness and organization of the front desk area
• Responds to all guests, coworkers, vendors, and visitors in a professional, friendly and courteous manner at all times
• Complies with attendance rules and is available to work on a regular basis.
• Perform any other jobrelated duties as assigned.

Job Requirements

• High School diploma or equivalent
• Previo