- 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
- 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)
- Ensure all MES create and maintain our "UPLIFT" culture in the club
- Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
- Responsible for recruiting, hiring, and training all MES team members
- Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
- Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
- Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful
- Support the General Manager (GM) by forecasting upcoming staffing needs
- Have frequent conversations with MES team members to understand changing work
- Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
- Schedule and facilitate training for new MES team members
- Collaborate with the GM to create a welcoming environment for interview candidates and new hires
- Constantly evaluate team member-to-member interactions
- Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
- Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
- Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
- Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics
- Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach
- Proactively provide ideas and solutions to help move the business forward
- Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
- Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
- Build trust and strong relationships with all team members
- Provide coaching in the moment that inspires commitment and positive change
- Give input and feedback to GM in succession planning conversations
-
Member Experience Lead
2 weeks ago
VASA Fitness Colorado Springs, United StatesPOSITION DESCRIPTION · POSITION TITLE: Member Experience Lead (MEL) · REPORTS TO: General Manager · DIRECT REPORTS: Member Experience Specialists · FLSA: Hourly, Non-Exempt · COMPENSATION: $19.20 per hour + Commission and Bonus Opportunities · JOIN OUR TEAM · At VASA Fitness, we ...
-
Director, Claims Operations
1 day ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Director, Claims Operations
1 week ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Manager, Claims Operations
1 week ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Director, Competitive Intelligence
1 day ago
USAA Colorado Springs, United States Full timeWhy USAA? · Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the ...
-
Program Manager Lead
1 week ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
Fraud Governance Advisor Senior
1 week ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give ...
-
Fraud Governance Advisor Lead
1 week ago
USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give ...
-
Wound Registered Nurse
3 days ago
Interim HealthCare Colorado Springs, United States Full timeHome Health Wound Registered Nurse (RN) Case Manager · in Colorado Springs, Colorado · Experience a work culture where nurses are valued, management backs you and you're empowered to be a patient's advocate. At Interim HealthCare, these are just a few of the rewards you'll enjoy ...
-
Registered Nurse
3 days ago
Interim HealthCare Colorado Springs, United States Full timeHome Health Registered Nurse (RN) Case Manager · in Colorado Springs, Colorado · Status: Full Time · Visit rates: $55 - $125 per visit · Experience a work culture where nurses are valued, management backs you and you're empowered to be a patient's advocate. At Interim HealthCare, ...
-
Home Health Licensed Practical Nurse
1 week ago
Interim HealthCare Colorado Springs, United StatesHome Health Licensed Practical Nurse (LPN) · in Colorado Springs, CO · Status: Part time/PRN · Shift: Day shift or Night shift · Schedule: 7:00am-7:00pm or 7:00pm-7:00am; 12 hour shifts available · Hourly rate: $40 per hour · Experience a work culture where nurses are valued, man ...
-
Certified Nursing Assistant
1 day ago
Interim HealthCare Colorado Springs, United States Full timeCertified Nursing Assistant (CNA) · Location: Colorado Springs, CO. · Status: PRN · Hourly rate: $18 -$21 per hour · Shifts available: Morning, Day, Evening, Overnight, weekend. · Discover a CNA career with variety, challenge and growth potential. As a CNA for Interim HealthCare ...
-
Physical Therapist
3 days ago
Interim HealthCare Colorado Springs, United StatesLocation: Colorado Springs, Colorado · Status: Full Time · Salary rates: $85,000 - $90,000 per year · Shifts: Monday-Friday · Home Health Physical Therapist (PT) · Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you'll h ...
-
Licensed Practical Nurse
1 day ago
Interim HealthCare Colorado Springs, United States Full timeRegistered Nurse (LPN) · Location: Colorado Springs, CO. · Status: PRN · Hourly rate: $26 -$34 per hour · Shifts available: Morning, Day, Evening, Overnight, weekend. · Not all nursing paths are the same—some are genuinely better. No doubt, nursing is a demanding profession, but ...
-
Physical Therapist
1 day ago
Interim HealthCare Colorado Springs, United StatesLocation: Colorado Springs, Colorado · Status: PRN · Visit rates: $70 - $125 per visit · Home Health Physical Therapist (PT) · Discover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you'll help patients regain their strength, m ...
-
Speech Language Pathologist
1 day ago
Interim HealthCare Colorado Springs, United StatesLocation: Colorado Springs, Colorado · Status: PRN · Visit rates: $75 - $125 per visit · Home Health Speech Language Pathologist (SLP) · in Colorado Springs, Colorado · Care for others—and yourself—in a therapy career designed for work-life balance As a Home Health SLP for Interi ...
-
Transportation Engineer
5 days ago
Harrison Consulting Solutions Colorado Springs, United StatesMulti-state design firm is seeking a Transportation Engineer (Roadway) for their team in Colorado Springs, Colorado · Responsibilities: · Lead transportation project evaluation design and construction · Work with project team to refine project scope/schedules · Prepare project d ...
-
lead adas calibration
4 days ago
Motocruit Colorado Springs, United StatesOur Client, a renowned name in the automotive service industry, is more than just an ADAS calibration expert. Our Client has been a trusted partner for comprehensive automotive solutions. From electrical diagnostics to ADAS calibrations and precise alignments, they collaborate to ...
Member Experience Lead - Colorado Springs, CO, United States - VASA Fitness
Description
POSITION DESCRIPTION
POSITION TITLE: Member Experience Lead (MEL)
REPORTS TO: General Manager
DIRECT REPORTS: Member Experience Specialists
FLSA: Hourly, Non-Exempt
COMPENSATION: $19.20 per hour + Commission and Bonus Opportunities
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.
Come join VASA Fitness and join a passionate, fun, and united team
We are proud to be a 'Great Place to Work' certified company
PURPOSE
The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.
EXECUTION DELIVERABLES
MANAGEMENT RESPONSIBILITES
LEADERSHIP AND COACHING