Customer Service Representative - Davidson, United States - Pfaff Auto Group

Pfaff Auto Group Davidson, United States

2 hours ago

Description

**Customer Service Representative - Pfaff Autoworks Markham**

**Pfaff Automotive**

Who We Are

At Pfaff Automotive Partners, were united by a passion for cars, and were as crazy about them. Its about more than just selling and servicing cars. Were passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North Americas second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

Reports to: Body Shop Manager

Summary

This position is responsible for maintaining a proper balance between the profitability of the company and the achievement of total customer satisfaction.

Duties and Responsibilities

Provides excellent customer service.

Qualifies each customer and uses proper process techniques.

Writes estimates of damages.

Ensures estimates are written to company standards.

Reviews and explains estimates with customers to ensure customer satisfaction.

Obtains repair authorization as needed.

Performs final check of vehicle before customer delivery.

Reviews estimates of completed vehicles with customers.

Negotiates repair costs with Insurance Appraisers.

Manages supplements and re-inspections throughout repair process.

Maintains a clean and orderly work area and observing all safety procedures.

Monitors repairs throughout repair process to ensure customers needs are met.

Communicates and documents repairs status to customers, insurance companies, etc.

Finalizes paperwork at completion of repairs prior to notifying customers.

Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.

Maintains customer and company confidence by keeping information confidential and secure.

Maintains a positive working relationship with team members and management in a team environment.

Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.

Skills and Qualifications

Proficient with the following computer environments: Microsoft office, Microsoft excel, internet explorer, outlook.

Excellent interpersonal and communication (verbal & written English) skills.

Ability to work cohesively with employees and managers as part of a team.

Ability to work efficiently and effectively under pressure with simultaneous deadlines.

Detail orientated and excellent organizational and multi-tasking skills.

Ability to maintain confidentiality of pertinent data.

Whats in it for you

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

Discounted programs to enhance employee experience

Enhanced vacation policy, based on tenure

Track Days & Budget Car Track Challenge

Seasonal Employee Events

Support in career advancement

Robust training and development programs

RRSP/DPSP/TFSA

Company paid Life Insurance, Accidental Death & Dismemberment

Comprehensive Health and Dental and extended Health Care

Employee Assistance Program

Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners please note due to the volume of applicants, only those selected for an interview will be contacted.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application **Company**

Pfaff Automotive Partners **Location**

AUTOWORKS - VAUGHAN

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