- Utilizing engineering and fluid power principles, this position will be tasked to diagnose and repair complex electro-hydraulic systems and related components
- Work cross-functionally across the business to provide onsite technical support
- Analyze hydraulic systems, make system adjustments, correct product issues, and make application recommendations for existing and prospective customers as required
- Provide support to outside sales team whenever technical expertise is required
- Provide training to customers and end users on the proper installation and operation of hydraulic systems and related components
- Assist with product testing and validation as required
- Maintain detailed documentation of field service efforts and record calls into the service tracking database
- Assist warranty team with product analysis and provide input into potential modes of product failures
- Communicate reoccurring product issues to the engineering team and suppliers as necessary
- Upload software updates to electro-hydraulic controllers when required.
- Travel as required; approximately 30% in-office and 70% travel
- Support product application specialists with troubleshooting calls when in the office
- Associate degree (AS) in an engineering-related field or equivalent experience in fluid power-related discipline
- IFPS Hydraulic Specialist Certification Preferred
- Must be knowledgeable of fluid power principles and familiar with electro-hydraulic systems and related components
- Familiar with and able to service hydraulic equipment and components
- Can read and interpret technical documentation, diagrams, and schematics
- Strong communication skills and ability to exercise tact and diplomacy
- Familiarity with using test instrumentation (data acquisition, multimeters, oscilloscopes, flow meters, vacuum gages, etc.)
- Basic computer skills and familiarity with Microsoft Word and Excel
- Familiar with 2D CAD/3D modeling software
- Ability to read and follow safety rules, maintenance instructions, and service manuals
- Ability to write field service reports
- Ability to speak effectively before groups of customers or employees of an organization
- Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form
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Field Service Engineer I - Muncie, United States - MUNCIE POWER PRODUCTS INC
Description
Job Description
Job DescriptionWe are Muncie Power
At Muncie Power Products, "We Build Trust" is not just a slogan it is the way we do business. As a leading manufacturer of power take-offs and fluid power components, we have been building trust for more than 85 years with our dependable, quality products and dependable customer service. We want the next generation of employees to continue that legacy. As a mid-size company, Muncie Power Products provides a culture that values our employees by offering professional development, wellness opportunities, and a supportive work environment.
Headquartered in Muncie, Indiana, we are a 5 Star AchieveWell certified company in the state of Indiana (highest award in the state of Indiana). We are looking for the right candidate to maintain and continue to build that achievement.
Muncie Power Products employees bring professionalism and dedication to the job, and in return, formal training is provided to become knowledgeable product experts. Our employees know, no matter the role, that they are an integral part of a team. Integrity and follow through are at the forefront of importance. From accounting, to HR, customer service, sales, IT, and assembly; we know we are not just making truck parts—we are meeting our customers' challenges with engineered solutions.
Location: Muncie, IN
Department: System Design & Field Service
Work environment: Mfg/Warehouse Environment
Reports to: Manager of System Design and Field Support
Shift type: Monday–Friday
Workplace arrangement: On-site
Supervises: N/A
Salary Grade: 15
Job description summary:
Our organization is seeking a highly skilled field service engineer to be a member of our system design and field service. The primary purpose of the field service engineer is to be a snow and ice specialist. This position will support customers and products Muncie Power manufactures and/or distributes and provide onsite technical expertise to all Muncie Power personnel and purchasers of MPP products with either verbal or hands-on engineering assistance. This position also provides training and troubleshooting support for the end user of Muncie Power products.
Essential duties & responsibilities:
Experience & skills:
Muncie Power Products is committed to providing exceptional products and customer service to all of our internal and external customers. We expect our employees to support our core competencies and mission. All employees are responsible for following company policies and procedures, observing safety rules and regulations, and may be required to complete tasks outside their normal responsibilities. It is imperative that all employees possess a pleasant and friendly attitude toward customers and co-workers. Muncie Power Products employees are self-motivated, quick learners, and resourceful.
Benefits:
Muncie Power Products offers a highly competitive compensation and benefit package including Medical, Dental, Prescription, Life Insurance, Dependent Life, Accidental Death & Dismemberment (AD&D) Insurance, Short-Term Disability, Long-Term Disability, Wellness Program Incentives, Flexible Spending Account, 401(k) Plan with Company match, Employee Assistance Program, Vision, Voluntary Life with Long-Term Care, Voluntary Accident.
This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Muncie Power Products is an Equal Opportunity Employer.
