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    IT Field Engineer - Saint Louis, United States - Moore Computing LLP

    Moore Computing LLP
    Moore Computing LLP Saint Louis, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSalary:

    Job Summary

    Our Field Engineers support end-user clients both onsite and by remote support. By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth. We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.

    Responsibilities and Duties

    • Provide onsite and remote support to end users and client network administrators to resolve a wide variety of IT issues
    • Resolve numerous service requests each day
    • Support various versions of desktop operating systems
    • Work with 3rd party vendors to support client line-of-business applications
    • Troubleshoot and repair personal computers
    • Monitor client backups and remediate backup failures
    • Administer client Office 365 accounts
    • Detect and remove viruses and malware
    • Precisely document problems and resolutions steps

    Qualifications and Skills

    Work Experience Requirements

    • Minimum 3 years (5 preferred) experience in IT supporting end-user clients
    • Experience helping users by telephone with remote control technology
    • Experience supporting the Microsoft product stack

    Behavioral Traits and Skills Required:

    • Positive, upbeat attitude and phone demeanor
    • Top-notch customer service skills
    • Ability to clearly and concisely communicate with client end users
    • Ability to quickly change direction and react to changes in work assignments
    • Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
    • Ability to work as part of a team
    • Strong organizational skills
    • Analytical, troubleshooting, and problem solving skills
    • Must be able to pass a background check

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