IT Field Engineer - St Louis, United States - Moore Computing

Description

Job Description


Job Description Salary:
Job Summary

Our Field Engineers support end-user clients both onsite and by remote support.

By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth.

We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.

Responsibilities and Duties

Provide onsite and remote support to end users and client network administrators to resolve a wide variety of IT issues
Resolve numerous service requests each day
Support various versions of desktop operating systems
Work with 3rd party vendors to support client line-of-business applications
Troubleshoot and repair personal computers
Monitor client backups and remediate backup failures
Administer client Office 365 accounts
Detect and remove viruses and malware
Precisely document problems and resolutions steps

Qualifications and Skills

Work Experience Requirements

Minimum 3 years (5 preferred) experience in IT supporting end-user clients
Experience helping users by telephone with remote control technology
Experience supporting the Microsoft product stack

Behavioral Traits and Skills Required:
Positive, upbeat attitude and phone demeanor
Top-notch customer service skills
Ability to clearly and concisely communicate with client end users
Ability to quickly change direction and react to changes in work assignments
Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
Ability to work as part of a team
Strong organizational skills
Analytical, troubleshooting, and problem solving skills
Must be able to pass a background check

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