Customer Advisor - IA - Des Moines - Urbandale
3 days ago
Job description
6004 - Des Moines Hickman Rd, Urbandale, Iowa, 50322CarMax, the way your career should beGeneral Summary:
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
Principle Duties and Responsibilities:
Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.
Assist Service/Customer Operators with incoming service calls when needed.
Accurately interview and document customer concerns.
Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).
Create repair orders, and route work to technicians or mechanical associates.
Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
Consult with customers regarding needed repairs.
Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .
Close and invoice repair orders.
Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
Collects service payments and manages cash including receiving and counting money.
Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.
Job Specifications:
Work requires ability to:
Demonstrate exceptional interpersonal, communication, and customer service skills.
Demonstrate exceptional telephone etiquette and active listening skills.
Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
Meet or exceed CarMax guidelines for customer satisfaction.
Read, interpret and transcribe data in order to maintain accurate records.
Intermediate computer skills, including spreadsheet knowledge.
Successfully work with associates in other departments within the store.
Perform multiple duties in a high-energy, fast-paced working environment.
Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
Stay current in CarMax provided training in all areas of the Service process.
Working Conditions:
Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
Requires walking or standing for extended periods of time.
Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Similar jobs
Deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. · ...
1 month ago
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. · ...
1 month ago
Wealth advisor will work directly with wealth management team to create comprehensive wealth plans that include coordinated financial strategy that aligns with each client's goals and values.Work with wealth advisor team to provide comprehensive wealth management advice to high n ...
4 days ago
About Us · Mariner is a privately held national financial services firm equipped with the experience to meet your modern wealth needs. Our advisors have access to in-house expertise covering everything from tax, estate, trust, and insurance to investment banking and valuation, so ...
5 days ago
As a wealth advisor you will work directly with the wealth management team to create comprehensive wealth plans that include a coordinated financial strategy that aligns with each client's goals and values. · ...
4 days ago
The Investment Services Relationship Manager is responsible for supporting investment and business development activities within the company; primarily focusing on Integrity Alliance's RIA and Brokerage investment lineup. · This role will develop and grow new advisor/representati ...
5 days ago
+The Investment Services Relationship Manager supports investment development activities; primarily focusing on Integrity Alliance's RIA and Brokerage investment lineup. · +Establish new relationships with financial advisors. · Foster existing relationships with financial advisor ...
4 days ago
We are looking for a Sales Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. · ...
2 weeks ago
Elevate Your Career. · If you are passionate about the automotive world and ready to accelerate your journey with a luxury brand, we invite you to step into your future with BMW of Des Moines. · ...
1 month ago
We're seeking a driven Comfort Advisor to lead in-home consultations, present system options, and manage each project from the first handshake through installation. · Lead Generation & Customer Engagement: · In-Home Consultations: · Proposal Development & Presentation: · ...
1 week ago
We are seeking a driven Comfort Advisor to lead in-home consultations and manage each project from the first handshake through installation. · Lead Generation & Customer Engagement: · ...
3 weeks ago
· Bob Brown Chevrolet is a locally owned and operated regional Des Moines SUV and truck dealership group. We not only offer sales but also assure brilliant after-sales services for our customers. We also serve as a great dealer for Urbandale, Ankeny, Johnston, Waukee, West Des ...
15 hours ago
The Transitions Manager will manage the relationship of new financial representatives to Integrity Alliance (IA) and Integrity Advisory Solutions (IAS) from the beginning of the recruiting process through the transition on-boarding process. · We value hard work, dedication and co ...
1 month ago
The Sales Associate/Beauty Advisor will create a memorable shopping experience for customers. Assist with hair color, cosmetics and nails while providing knowledge and training. Build relationships and inspire loyalty by recommending products. · ...
1 month ago
We are a third generation family owned and operated business with more than 63 years in the automotive business. We pride ourselves on high employee retention and an all around great place to work. · ...
1 week ago
Title: Technology Account Manager · Department: Sales · About us · IP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge, proprietary IT solutions and unwavering customer service. Since 2007, we've empowered clients to move faster, innovate boldly, and ...
3 days ago
HVAC Retail Business Developer · Location: Urbandale, Iowa · Company: R3 Heating & Air · Position Type: Full-Time | In-Office · Compensation: Salary + Commission, Depending on Experience · Benefits: Health Insurance after 90 days | PTO/Vacation after 90 days · Offer Contingent on ...
3 days ago
We offer a unique and exciting opportunity to be on the ground floor of a startup that will upend the industry by being a refreshingly straight forward insurance company. · ...
1 month ago
This position will have supervisory responsibility of Integrity Alliance registered representatives and investment advisory representatives. The Trade Review Principal (TRP) will need extensive industry knowledge and operational experience related to suitability and trade review ...
3 weeks ago
We are seeking a talented individual to join our team at Marsh. · ...
1 month ago