Customer Service - Madison, United States - Business Integra Inc

Business Integra Inc

Verified Company

Madison, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

Duties:

Upsell products and services to customers based on their needs and preferences
Provide accurate and timely information to customers regarding order status, product availability, pricing, and promotions
Assist customers with product returns, exchanges, and refunds
Perform data entry tasks to update customer information in the system
Analyze customer feedback and identify areas for improvement in our products or services
Make outbound calls to follow up with customers or provide updates on their inquiries

Skills:

Excellent communication skills in English (both written and verbal)
Fluency in Spanish or other languages is a plus (multilingual)
Strong ability to upsell products and services
Proficient in data entry and navigating computer systems
Ability to analyze customer needs and provide appropriate solutions
Sales experience is preferred but not required
Outstanding problemsolving skills and ability to handle difficult customer situations with professionalism

This is a full-time position with competitive pay. We offer comprehensive training and opportunities for career growth within our organization.

Pay:
$30,500.00 per year

Benefits: