Veterinary Support Specialist - Waukesha, United States - Patterson
Description
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture.
We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Hybrid schedule after fully trained**:
Job Summary
- Provide vital technical and clinical support to internal staff for new product development.
Essential Functions (Major Duties)
Technical Support and Training
- Works directly with manufacturers and customers to facilitate service repairs, preventative maintenance recommendations and replacement items.
- Works directly with sales agents to support sales recommendations, provide competitive analysis of product and aids in client education of product usage.
- Assists Service Technicians as needed with parts identification and troubleshooting.
- Provides Monitor or Anesthesia Machine Inservice and/or demo training to customers as needed.
- Assists with installation questions or difficulties that may need to be resolved.
- Assists with requested training or CE events as needed.
- Provides support tools and training to new Service Technicians as needed on monitoring and anesthesia.
- Attends Regional or National Sales meetings as requested.
- Issues Work Order (RMA) number for customer repairs at Patterson Veterinary NRC.
- Invoices Work Orders when repair has been completed at Patterson Veterinary NRC.
- Order entry as needed for internal and external sources.
- Issues credits as needed which includes adjusting inventory and the quarantine of vaporizers until credit is processed.
- Runs Outstanding Customer Returns report from vaporizer database and call customer/track vaporizer returns to ensure they are received in a timely manner.
- Warranty Order entry for Banfield Hospitals as needed.
- Researches and reviews new product or competitive product information and updates matrices as needed.
Critical Competencies
Ethics & Integrity:
Acts consistently and makes decisions in the organization's best interest.
Customer Focus:
Makes customers and their needs the primary focus of one's actions.
Drive for Results:
Demonstrates drive, determination, and ownership to achieve both results and success.
Technical Expertise:
Demonstrates and maintains technical and professional skill or knowledge in position-related areas.
Problem Solving:
Uses logic and analytical methods to identify solutions resulting in effective problem resolution.
Self-Management:
Manages time and resources and balances competing demands to ensure work is completed.
Collaboration:
Works effectively with others to achieve a common goal.
Working Conditions
Physical Demand:
- Lifting or carrying, light physical activity, up to 25 pounds
Environment Factors:
- Operating a computer for up to 8 hours/per day.
- Position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information.
- This position requires mínimal travel (10%) in a national area.
- For this position being oncall is not required.
Job Qualifications
Minimum Qualifications:
- High School Graduate or Equivalent required.
- Certified Veterinary Technician or Equivalent License or Registration (LVT or RVT) required.
- Outstanding problemsolving skills.
- Outstanding troubleshooting skills.
- Courteous and professional phone manner.
- Ability to multitask in a fastpaced environment.
- Ability to work and contribute to a team environment.
- Excellent communication skills, both oral and written.
- Strong user knowledge of MS Office Suite.
- Prior experience in the area of anesthesia and monitoring.
- Occasional travel as needed.
- Strong organizational skills and focused on being dependable, reliable and punctual.
Preferred Qualifications:
- Associates Degree in Applied Science or Bachelor Degree.
- Prior customer service or technical support experience.
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
- 401(k) Match Retirement Savings Plan.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Holiday Pay & Floating Holidays.
- Volunteer Time Off (VTO).
- Educational Assistance Program (Tuition Reimbursement).
- Full Paid Parental and Adoption Leave.
- LifeWorks (Employee Assistance Program).
- Patterson Perks Program.
EEO Statement:
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our
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