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Gloucester

    Full Time/ Part Time Room Service Server - Gloucester, United States - Cruiseport Gloucester

    Cruiseport Gloucester
    Cruiseport Gloucester Gloucester, United States

    3 weeks ago

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    Description

    Job Description


    Department:
    Food and Beverage


    Reports to:
    1606 Restaurant & Bart General Manager


    Purpose:
    To assist in the operations of Food & Beverage. Will function as an attendant in room service.

    Will tend to any tasks needed to assure a pleasant and efficient guest experience.


    Beauport Hospitality Group encourages and expects all associates to develop the skills necessary to provide exceptional service both in and outside of their primary department.

    It is necessary that associates have the ability to multi-task and deliver outstanding service outside of their primary responsibilities listed on their job description.


    Essential Functions:

    Stock glassware, sugar caddies, prepare roll ups, be sure all trays and mats are clean in room service area

    Filling and replenishing ice in room service area

    Set up and organize room service trays with necessary items as directed by management

    Assist service staff with any restocking of food products, utensils, or table set-ups during busy times

    Maintain cleanliness by washing trays, wiping down all doors, chairs, tables, and surfaces in room service area, organizing room service area, sweeping and quick-mopping floors when needed, wiping down menus, etc.

    Follow hygiene guidelines and adhere to company uniform and standards of appearance policy

    Must be knowledgeable in all menu items

    Provide courteous service to our guests and be cordial to all team members.

    Communicate effectively to guests and co-workers

    Impart to the customer warmth and graciousness, much as you would give a guest in your own home

    Clean and maintain all working areas and equipment.

    Complete designated side work efficiently and thoroughly

    Undertake all reasonable tasks requested by supervisors

    Represent a positive working liaison with all other members of the kitchen and front of house staff

    Complete all listed opening and closing checklists, cleaning checklists, and duties related to shift

    Close out and check out with manager once shift is complete

    Practice cleanliness and safety in all dining areas, liquor and wine storage areas

    Participate in daily staff meetings and department training meetings

    Assist in training new employees and helping others

    Assist team members as needed to promote a positive teamwork environment

    Assist in trash removal and proper removal of broken glass


    Hotel Specific Essential Functions:

    Ability to stand for 8 hours' length of time

    Ability to walk and/or stand approximately 90% of shift

    Ability to lift 50 lbs.

    Ability to bend frequently during a shift

    Ability to repetitively use manual dexterity

    Ability to perform repetitive range of motion

    Ability to move quickly based on needs

    Ability to reach overhead and lift repeatedly

    Ability to read, write, understand and speak English


    Technology and Equipment:

    Automatic dishwasher

    Time Keeping System


    Working Environment:

    Hotel property with approximately 100 guest rooms

    Work will primarily take place in kitchen, all back of house areas, and F&B service areas

    Group and solo work

    Practice and observe all safety procedures

    Interior of hotel, in all areas with exposure to extreme temperatures

    Exterior of hotel, including roof top lounge, with exposure to sun, heat, cold, and changing weather conditions

    Exposure to various hazardous chemicals according to SDS Right to Know law.


    No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel.

    The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.

    The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Experience and Skills
    High School Diploma

    At least 1 year serving experience required, hotel environment preferred

    Ability to carry heavy trays

    Neat and professional appearance

    Positive, team player attitude

    Self-motivated individual


    Job Benefits

    You are eligible to participate in our company's Health and Welfare benefits, including Harvard Pilgrim Medical, Guardian Dental, and Colonial Whole or Term Life, Disability, Accident, and/or Cancer insurance plans.

    Beauport Hospitality Group offers an ongoing benefit of paid time off. Paid sick time will be accrued in accordance with Massachusetts state regulations (M.G.L.c.149,148C). Sick time accruals will begin upon start date and may only be used after 90 days of employment.
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