Jobs

    Tech Lead - Washington, United States - UP Partners

    UP Partners
    UP Partners Washington, United States

    3 weeks ago

    Default job background
    Description


    At Veo, we're bringing the next generation of mobility sharing to cities and universities globally through our dockless pedal bike, e-bike and e-scooter systems.

    We also offer fat-tire bikes, cargo bikes and ADA-compliant bikes – making us the only shared mobility provider with this breadth of options.

    We design and engineer our own vehicles and hardware and software systems to provide greener, sustainable transportation options to our communities.

    Our mission is to offer the best combination of multi-modal sharing technology and seamless customer service, so users can unlock joy in their day.

    We are looking for exceptionally talented individuals who are ready to take on exciting challenges and own solutions. We are headquartered in Chicago, IL, but we are hiring across the U.S. Join us
    As Veo's Shift Lead, you'll help lead our innovative dockless micro-mobility program.

    You'll play a vital role in the program's success, from leading the team, to ensuring efficient daily operations, to answering customer service requests.

    This person will have a bias for action and excellent customer service skills.
    Responsibilities

    :

    Perform field tasks:

    swapping batteries, rebalance vehicles, respond to on-demand requests to locate/retrieve scooters
    Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech
    Train new technicians in shift priorities, start and end of shift SOPs, and in company systems (upkeep, WIW, TechApp)
    Ensure that warehouse is organized and up to standards
    Batteries are being cycled correctly and vehicles are placed in the right position
    Assist with other tasks assigned by Operations Manager
    Qualifications & Skills:

    Prior experience leading or mentoring teammates
    A willingness and ability to work a variety of days and shifts, primarily evenings and weekends
    Exceptional communication and attention to detail
    Passion for dockless scooter sharing and sustainable transportation
    Ability to lift up to 60 lbs scooters without assistance
    Below is the expected salary range for this position.

    The listed range is a good faith estimate, and exact compensation and total package may vary depending on market conditions and candidate qualifications.

    Are you currently authorized to work in the US?


    • This job requires bending, lifting, and moving 75 lbs outdoors for an entire shift.
    Are you physically able to do this?


    • Our van insurance requires all employees to be at least 21 years or older.
    Are you 21+ years or older?

    Because this role may use a company vehicle we need to ensure you're eligible to be added to our insurance policy

    • Do you have a cellphone with a data plan?
    • If you were referred, please write the full name of the person who referred you.
    Were you referred by a current employee?


    • Are you available 5 days a week, with weekend availabilty, 6am 2pm & 10pm 6am
    #J-18808-Ljbffr
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