IT Analyst - Grand Rapids, United States - EHTC
Description
About EHTC
Our Core Values - teamwork, going above and beyond, having a passion for living, and a willingness to grow - reflect our everyday actions, including how we manage our work, relationships, and ourselves.
EHTC is a knowledgeable and dedicated, full-service CPA firm in West Michigan focused on helping clients to achieve their full potential through comprehensive accounting, tax, and business advisory services.
Our team members exceed in the areas of tax, accounting, business litigation, valuation, accounting services, technology solutions, personal planning, and management advisory services.
We serve the needs of individuals and closely held businesses in the West Michigan area that share our core values, who are trustworthy, entrepreneurial, collaborative, and aspire a long-term advisory relationship.
With everything EHTC does, we strive to maintain a healthy balance of hard work and fun, while helping clients and team members reach their full potential.
Job Overview
Essential Duties and Responsibilities
- Provide End User Technical Support for Firm employees
- Application Maintenance: Updates, documentation, configuration, health monitoring, and functionality request fulfillment
- Perform and maintain physical hardware inventory
- Assist with other technology related projects in coordination with our managed service providers
- Distribute service tickets based on priority across departments
- Record and maintain clear record of work in group based ticketing system
- Create basic technical knowledge base documentation
- Interact effectively with users across the organization to provide a consistent level of service
- Communicate and enforce IT Security best practices across the organization
- Other duties as required
Qualifications
Education/Licensing
- Bachelor's degree in computer science, information systems, or related field preferred and/or
- CompTIA A+, CompTIA Net+, CompTIA Sec+, ITIL Foundations v4 preferred
- Experience in Finance, Higher Education, or Government preferred
- Five or more years experience in technology support roles required with advanced general technical ability
- Problem solving skills
- Ability to multitask and manage deadlines
- Excellent verbal, written and interpersonal communication skills
- Ability to build and maintain relationships both internally and externally
- Client service mentality
- Ability to maintain a high degree of professionalism, integrity and confidentiality
- Familiarity with Entrepreneurial Operating System (EOS) preferred
- Teamwork oriented with a willingness to grow, a passion for living, and desire to go above and beyond
- Microsoft 365 Administration
- Microsoft Intune Endpoint Administration
- ThreatLocker
- Windows 1
- Azure Virtual Desktop Environment
- PowerBI
Pay:
$60, $75,000.00 per year
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
Compensation package:
- Bonus opportunities
Experience level:
- 5 years
Schedule:
- 8 hour shift
Ability to Commute:
- Grand Rapids, MI preferred)
Ability to Relocate:
- Grand Rapids, MI 49546: Relocate before starting work (preferred)
Work Location:
In person
