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Doral

    Customer Service Lead - Doral, United States - Watsco

    Watsco
    Watsco Doral, United States

    4 weeks ago

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    Description
    Here is what you will be doing as part of the team:


    Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Customer Service Representative is responsible for providing support to the Sales team and Sales Center.

    The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution

    About Us

    Looking for a cool job? Join the HVAC industry leader

    Gemaire Distributors is a fully owned subsidiary of Watsco, Inc

    (NYSE:

    WSO), the largest network of HVAC distribution businesses in the U.S.

    As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona.

    Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.

    As a member of the Gemaire team you will enjoy:

    Exciting opportunities with a company that is growingGreat work hours Standard business hours are Monday-Friday with occasional SaturdaysCompetitive payPaid time offTuition assistanceMedical, dental, and vision insuranceLife insurance coverage401(k) PlanEmployee Stock Purchase PlanShort Term/Long Term DisabilityHealth Savings Account with employer contributionEmployee Referral ProgramEmployee Purchase Program

    Don't Leave Your Future Up in the AirApply for a COOL Job Today

    Job Requirements

    Required Qualifications

    • Prior customer service supervisory or lead experience required.
    • High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.
    • Customer service experience, preferably in a call center environment.
    • Must have strong customer service soft skills.
    • Strong problem-solving skills.
    • Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook). Sales Force experience a plus.
    • Must possess the ability to problem solve and multi-task. Preferred Qualifications
    • Customer service experience, preferably in a call center environment.
    • Sales experience strongly desired.
    • Bilingual Spanish preferred.
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