Zooamerica Admissions Supervisor - Hershey, United States - Hershey Entertainment & Resorts

Hershey Entertainment & Resorts

Verified Company

Hershey, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

A ZooAmerica Admissions Supervisor maintains accountability for assigned location(s), including ZooAmerica Admissions & Guest Services Counter, Bridge Access Points, Birthday Parties, and Group Entrance Gate.

This position works in a team environment, including with many departments within Hersheypark and ZooAmerica.

Join the team at ZooAmerica North American Wildlife Park, an AZA-accredited 11-acre, walk-through zoo adjacent to Hersheypark. ZooAmerica is home to more than 200 animals, representing 65 species and 5 regions of North America.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more.

Our team members share a common goal of upholding the legacy of our founder, Milton S.

Hershey, while striving to live by our company's Core Values:
Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others.

Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID

Job Duties (Duties marked with an asterisk are essential functions of this job):

Conduct Guest Experience shift meetings with all employees and supervisors, including employees from Animal Care, Security, and Retail, on an as needed basis
Maintain a clean work area, including organizing the Guest Services workspace, preparing and sweeping all workstations, walkways/pathways, restrooms, recycling areas, and removal of trash and recycling bins when necessary.
Ensure employees are trained at their assigned location and have proper documentation
Adhere to Guest Experience standard operating procedures and maintain proficiency in Admissions, Guest Services, Group Sales (prepurchased and walkup sales), facilitation of check in for VIP Tours and Birthday Parties, Phone & Radio Etiquette, relay Animal and Zoorelated information
Communicate with supervisor(s) regarding staffing needs and coordinate a team member's break schedule to ensure compliance with child labor laws
Maintain, complete, and audit proper documentation, including opening/closing checklists, training, Group Sales ticket distributions, cashier reconciliation reports, vault reconciliation and complete change requests, update communication book, track inventory, and retrieve mail for ZooAmerica
Conduct the required amount of Internal Audits
Coach employees and administer disciplinary action when necessary
Maintain close working relationship with Animal Care & Education teams, and act as a department liaison to Security and Retail
Provide our guests with exceptional guest service, resolve inperson guest inquiries in a timely matter (including collaborating with other departments when needed), and adhere to department and company service expectations
Initiate positive guest interactions and maintain a thorough working knowledge of ZooAmerica and Hersheypark guest programs and upsell applicable programs
Perform other duties as assigned

Qualifications:

Must be 18 years of age or older on the date of applying

Knowledge, Skills, and Abilities:

Must be comfortable with the use of electronic equipment and digital ticketing software
Must have the ability to effectively communicate nonverbally, verbally, and written, including delivering instructions/directions, and speaking clearly into radios and phones
Must have the ability to remain alert and vigilant at all times
Must be able to successfully attend and complete all department training requirements
Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
Must have the ability to safeguard confidential information
Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others
Must have strong conflict resolution/problem solving skills
Must be comfortable handling money

Job Demands:

Must be able to work flexible hours, including mornings, evenings, weekends and holidays, as well as maintain three (3) days of operational availability, Memorial Day
Labor Day
Physical requirements include standing for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance
Regular inside work is required, but also includes outside work in various weather conditions including exposure to heat, cold, rain, snow, and other inclement weather
This job requires the visual ability to perform detailed work at clo