Resident Manager - San Bernardino, United States - Reliant Asset Management Solutions

Description

GENERAL SUMMARY:

Under the direction of the Regional Manager, performs a variety of on-site services for Reliant Asset Management Solutions units including, but not limited to, light maintenance, rent collection, coordination of resident activities, cleaning up laundry area; walks property regularly to monitor overall appearance and reports issues to Manager as needed.

ESSENTIAL FUNCTIONS:

• Provides office support at onsite management office by collecting rents at assigned site. Processes and deposits rent as assigned. Greets the residents and general public in a courteous and professional manner. Available to residents during normal office business hours.
• Monitors conduct of tenants to ensure compliance with house rules, regulations, and lease; enforcement of apartment rules, maintain written records, and report occupancy violations, disturbances and other infractions by tenants and guests. Works with supervisor to ensure timeline recertification requirements (if applicable).
• Serves notices and communications to tenants when necessary. Participates in Reliant Asset Management Solutions sponsored community meetings.
• Coordinates with residents in their assigned area to initiate maintenance requests or provide maintenance to minor problems (if applicable), ensures security lighting is in good condition.
• Monitors performance of outside vendors and informs supervisor of any issues or concerns.
• Develops and maintains good resident relations and encourages residents to work together with Reliant Asset Management Solutions to improve the quality of life in their neighborhood.
• Picks up trash around the complexes, cleans up dumpster areas and laundry rooms. Reports to the maintenance team any large trash objects needing removal, and any liability related issues (such as trip hazards, sharp objects etc.) around the property or concerning residents and their guests.
• Assists in preparation and showing of vacant units as requested, including cleanup and external yard work.
• Coordinates with Regional Manager_ _as needed to keep Reliant Asset Management Solutions apprised of any concerns or problems at the complex.
• Shows apartments to prospective residents; assists with movein orientation including movein and moveout or other inspections as needed. Maintains awareness of an adequate number of market ready apartments, effectively monitor delinquencies and implement marketing plans as requested.
• Performs other related projects as assigned by the Regional Manager.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be able to perform each essential duty satisfactorily
• Good communication skills.
• Ability to read and write in English;
• Bilingual English/Spanish (if applicable)
• Ability to work with limited supervision.
• Ability to live on site at designated property location.
• Valid CA Drivers license and insurable at standard rates on a continuing basis as required by the Housing Authoritys vehicle insurance carrier. (if applicable)

CULTURAL COMPETENCIES:

• Uncompromising integrity and ability to maintain strictest confidentiality
• Champions the mission, culture and objectives of the organization
• Demonstrates value and respect for all employees and residents.
• High energy and enthusiasm
• Performs effectively as a team player. Values the ideas and opinions of others and routinely collects their input as part of decisionmaking process

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent with previous experience within a Property Management office preferred.

Handyman skill set training may be preferred depending on property with at least one year performing similar residential building maintenance or general labor type work.

PHYSICAL REQUIREMENTS:0-24% 25-49% 50-74% 75-100%**SEEING: X

Must be able to read reports and type


HEARING:
Must be able to hear well enough to communicate with co-workers X

STANDING/WALKING/


MOBILITY:
X

Mobility within complex

CLIMBING/STOOPING/


KNEELING:
X

LIFTING/PULLING/


PUSHING:
X

FINGERING/GRASPING/


FEELING:
X

Must be able to use repair equipment


MENTAL DIMENSIONS:

Must have the ability to read, and write English

Ability to communicate proficiently in Spanish.


PHYSICAL DIMENSIONS:


Medium Work:
Exerting up to 50 pounds of force occasionally


WHAT YOU'LL NEED TO SUCCEED:

• High School Diploma or equivalent
• 13 years previous experience within a Property Management office preferred.
• Knowledge of Fair Housing and Property management laws a plus.
• Must have intermediate skills on computer with great customer service skills.
• Must have clean driving record with ability to obtain auto insurance levels at $100k/$300k.

Our compensation package:

• Compensation: $16.00 to $17.25 D.O.E
• Onsite unit will be provided rent free
• Monthly cellphone allowance of $80
• Monthly auto insurance allowance of $50
• 9/80 Work Schedule a compressed work schedule that results in employees working 80 hours every 2 weeks while