Front Desk Receptionist - Norton Shores, United States - Clarion Hotel by Choice Hotels
Description
Job description
Pay is dependent upon experience you have in the hospitality industry. Hours of the position is from 7am-3pm & 3pm-11pm.
Duties of the position are as follows:
To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.
Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
Check guests in and out efficiently and in a friendly manner.
Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Company policy.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Block rooms and handle special requests.
Monitor room availability.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Offer and properly handle requests for wake-up calls.
Work on laundry during downtimes adhering to standards.
Open and close shifts, make cash drops.
Ensure all credit cards, cash, and change fund are balanced throughout each shift.
Inform management of any guest or system-related complaints or problems.
Keep maintenance informed of all maintenance needs.
Pass on guest lost and found inquiries to management or supervisors.
Must wear proper uniform at all times in accordance with the Standards of Appearance.
Be able to move luggage or packages weighing up to 40lbs.
Employees must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
Job Types:
Full-time, Part-time
Pay:
$ $13.00 per hour
Job Types:
Part-time, Full-time
Salary:
$ $15.00 per hour
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
Ability to commute/relocate:
- Muskegon, MI 49444: Reliably commute or planning to relocate before starting work (required)
Experience:
- Hotel experience: 1 year (preferred)
Work Location:
In person
Job Types:
Full-time, Part-time
Pay:
$ $14.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
Ability to Relocate:
- Norton Shores, MI 49444: Relocate before starting work (required)
Work Location:
In person
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