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    Member Experience Lead - Orem, United States - VASA Fitness

    VASA Fitness
    VASA Fitness Orem, United States

    3 weeks ago

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    Description

    POSITION DESCRIPTION

    POSITION TITLE:
    Member Experience Lead (MEL)


    REPORTS TO:
    General Manager


    DIRECT REPORTS:
    Member Experience Specialists


    FLSA:
    Hourly, Non-Exempt


    COMPENSATION:
    $ per hour + Commission and Bonus Opportunities


    JOIN OUR TEAM
    At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust.

    Because our culture is alive-embodied by members and team members alike-VASA is a place where lives are changed because of authentic connections made within our supportive community.


    BENEFITS
    We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships-one for themselves and another to give away-plus 401k options.

    30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
    40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

    Come join VASA Fitness and join a passionate, fun, and united team

    We are proud to be a 'Great Place to Work' certified company


    PURPOSE
    The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club.

    The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.


    EXECUTION DELIVERABLES
    Ensure all MES create and maintain our "UPLIFT" culture in the club
    Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
    Responsible for recruiting, hiring, and training all MES team members
    Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
    Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
    Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful


    MANAGEMENT RESPONSIBILITES
    Support the General Manager (GM) by forecasting upcoming staffing needs
    Have frequent conversations with MES team members to understand changing work
    Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
    Schedule and facilitate training for new MES team members
    Collaborate with the GM to create a welcoming environment for interview candidates and new hires
    Constantly evaluate team member-to-member interactions
    Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
    Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
    Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
    Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics


    LEADERSHIP AND COACHING
    Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach
    Proactively provide ideas and solutions to help move the business forward
    Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
    Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
    Build trust and strong relationships with all team members
    Provide coaching in the moment that inspires commitment and positive change
    Give input and feedback to GM in succession planning conversations

    Requirements:

    REQUIRED QUALIFICATIONS
    High School Diploma or GED required; Bachelor's degree preferred
    3+ years customer service in a retail, restaurant or in-person based service industry
    3+ years leading operational teams
    Strong verbal and written communication skills
    Build relationships by establishing trust quickly and positively influencing others
    Personal interest in health, wellness, fitness, and nutrition
    CPR Certified within the first 30 days of employement
    Pass a background check


    PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS

    Talking:
    Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

    Physical Strength:
    Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds.

    Reasoning Ability:
    Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients
    Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.


    This position description intends to describe the general nature and level of work being performed by people assigned to this job.

    It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

    VASA Fitness is an Equal Opportunity Employer

    Compensation:
    $19.00 per hour + commission and bonus opportunities% % %%techinfo%%
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