Customer Recruitment and Engagement Specialist - Waltham, United States - ZoomInfo Technologies LLC

ZoomInfo Technologies LLC

Verified Company

Waltham, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

Overview:

What you'll do:

Develop and execute a comprehensive customer recruitment and engagement strategy to support product research and development initiatives.
Collaborate with product managers, designers, and researchers to identify target customer segments and recruitment criteria.
Manage the endtoend process of recruiting customers for interviews, surveys, beta testing, and other research activities.
Facilitate and coordinate customer engagement activities, such as focus groups, user feedback sessions, and customer advisory boards.
Build and maintain a database of engaged customers willing to participate in product research and feedback opportunities.
Analyze and report on customer feedback and insights to inform product decisions and priorities.
Foster a culture of customer empathy within the product team, ensuring that customer perspectives are integrated into the product development process.
Develop and maintain relationships with key customer stakeholders, ensuring their continued engagement and satisfaction with the program.
Monitor and evaluate the effectiveness of the customer recruitment and engagement program, making adjustments as needed to meet program goals and objectives.

What you bring:

Bachelor's degree in Marketing, Communications, or a related field.
Minimum of 35 years of experience in running customer engagement or recruitment, or a similar role, preferably within a productfocused organization.
Strong project management skills, with the ability to manage multiple initiatives simultaneously.
Excellent communication and interpersonal skills, with the ability to engage and build relationships with customers and internal stakeholders.
Familiarity with customer research methodologies and tools
Passion for customer advocacy and a deep understanding of the importance of customer empathy in product development.
Ability to work collaboratively in a crossfunctional team environment.

LI-PS1 #LI-hybrid #LI-remote

About us:

ZoomInfo (

NASDAQ:
ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide.

Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.