- Oversees the day-to-day functions of the room service area.
- Assigns decision making and work functions in an appropriate manner to maximize effectiveness; communicates clearly the parameters of the delegated responsibility and required actions, constraints or deadlines.
- Inspects daily set-ups, presentation, and delivery of amenities.
- Inspects grooming and attire of team members and takes corrective action, if necessary; serves as role model with own personal appearance.
- Ensures food and drink are delivered accurately and in a timely manner to guests.
- Ensures that team members maintain knowledge of menu items.
- Checks orders and set-up.
- Controls order load of team members.
- Checks on tray and table removal throughout the shift.
- Handles administrative work requirements.
- Controls supplies and inventory utilized for maximum efficiency.
- Provides consistent exemplary service and consumables while maintaining profit margins.
- Interacts with team members from areas such as human resources, housekeeping, and facilities staff on a regular basis.
- Interprets departmental policy and procedures for staff and assists with disseminating and otherwise ensuring that staff understand and comply.
- Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
- Maintains appropriate staffing levels; schedules staff to ensure an adequate number are available to serve each event.
- Supervises and develops direct reports by mentoring, coaching, and providing performance feedback; works collaboratively with them to design professional development plans that support their continuous learning.
- Interviews, recommends hires, writes and issues performance appraisals, resolves problems, provides open communication, and recommends corrective action and/or termination, when appropriate.
- Conducts or provides training programs; ensures all team members receive on-going training.
- Develops the talents and skills of team members as measured by guest satisfaction, team member satisfaction, and successful team member advancement.
- Develops a 'team" atmosphere with team members and takes a pro-active leadership role.
- Performs other job-related duties as assigned.
- Performs other duties as assigned.
- Offers warm and sincere welcome/farewell to guests using a guest's name, when possible, and making good eye contact.
- Communicates with guests using clear and enthusiastic words, tone, and body language at all times.
- Makes guests feel appreciated through actions; offers assistance before it is requested.
- Anticipates guests' needs by being alert to signals such as their raising a hand; acknowledges guests so they know the signal was observed.
- Mixes, garnishes, and serves alcoholic and non-alcoholic drinks for guests following standard recipes.
- Rings drink orders into point-of-sale system immediately, collecting money for drinks served, and making change.
- Works with others to keep all areas cleaned and stocked in accord with departmental standards at all times.
- Performs opening and closing inventories of spirits.
- Teams with others to maintain an effective atmosphere and an efficient beverage service.
- Teams with others to maintain an attractive bar display in accord with departmental standards.
- Ensures cleanliness of the bar area and glassware.
- Complies with State alcohol server requirements.
- Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
- Ensures uniform and personal appearance is clean and professional.
- Resolves guest complaints in a diplomatic and level headed manner quickly, professionally, and effectively.
- Requests supervisor assistance when needed for an uncooperative guest or when unable to fulfill a request.
- Demonstrates positive, interpersonal skills with guests and team members.
- Functions as a supportive team member during shifts.
- Performs other job-related duties as assigned.
- Skill in developing and maintaining good working relationships.
- Ability to communicate effectively.
- Ability to perform basic mathematical computations pertaining to the position.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work with minimal supervision.
- Ability to exercise independent judgment and be fiscally prudent in recommending and/or selecting vendors, materials, and procedures to accomplish assigned tasks.
- Ability to work in a fast-paced work environment.
- Ability to stand and walk for long periods of time.
- Knowledge of beer, wine, and spirits as well as standard drink recipes.
- Knowledge of applicable health standards and workplace safety procedures.
- Knowledge of applicable laws and regulations as well as Casino Del Sol Resort's internal controls, policies, and procedures.
- Proficiency with point-of-sale systems.
- Strong organizational, planning, and time management skills.
- Strong communication skills.
- Skill in working courteously with the public as well as developing and maintaining strong working relationships.
- Basic reading skills.
- Ability to operate all equipment used at the bars, such as blenders and cash terminals.
- Ability to work effectively in a team environment with minimal supervision.
- Ability to exercise independent judgment.
- Ability to cheerfully handle stress in a fast paced environment.
- Ability to effectively multitask.
- Ability to perform mathematical computations pertaining to the position.
- Ability to maintain the physical stamina required, including an ability to stand for long periods.
- Ability to lift up to twenty (20) pounds, with or without a reasonable accommodation.
- Ability to work in a smoking environment. Knowledge of the standards, procedures, supplies, equipment, and techniques used for room service.
- Knowledge of applicable laws and regulations as well as Casino Del Sol Resort's internal controls, policies, and procedures.
- Knowledge of supervisory principles, practices, and procedures.
- Knowledge of human resources principles, practices, and procedures.
- Knowledge of modern filing and recordkeeping practices and procedures.
- Excellent organizational, planning, and time management skills.
- Good communication and interpersonal skills.
- Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications, as well as Micros Point-of-Sale system.
- Skill in working courteously with the public as well as developing and maintaining good working relationships.
- Skill in providing exceptional guest service and a desire to provide leadership to position the property to achieve excellence in service and quality.
- Superior guest service skills.
- Ability to communicate and follow directions effectively.
- Ability to work effectively in a team environment with minimal supervision.
- Ability to exercise independent judgment.
- Ability to work effectively in a fast -paced work environment.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- High School or General Equivalency Diploma AND two (2) years' experience in the food service industry, including supervisory experience.
- Must have experience in inventory control.
- Must obtain valid food handler's and alcohol awareness cards within 90 days of employment.
- Must provide proof of sanitation training.
- Computer proficiency with the Micros Point of Sale System.
- Demonstrated track record of reliability, responsiveness, and punctuality.
- Demonstrated track record of providing excellent guest service.
- Must be able to work any shift, weekends, holidays, and special events, as needed.
- Must have employment eligibility in the U.S.
- Must be able to obtain, maintain, and retain a valid non-gaming license.
- Certification from an accredited or state licensed bartending school OR one (1) year bartending experience OR two (2) years bar back experience, including a combination of one (1) year guest service and money handling experience.
- Must be 19 years of age.
- Computer proficiency with point-of-sale systems.
- Must either possess or obtain valid Food Handler's and Alcohol Awareness cards within three (3) months of employment.
- Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
- Must be able to work in a smoking environment.
- Must have employment eligibility in the U.S.
- Must be able to obtain, maintain, and retain a valid non-gaming license.
- High school or General Equivalency Diploma AND three (3) years room service supervisory experience OR any combination of academic education, professional training, or work experience approved by Human Resources.
- Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications, as well as Micros Point-of-Sale system.
- Must either possess or obtain a valid food handler's certificate and be ServSafe certified within three (3) months of employment.
- Must be able to work any shift, weekends, holidays, and special events, as needed.
- Demonstrated track record of reliability, responsiveness, and creativity.
- Demonstrated track record of providing excellent guest service.
- Must have employment eligibility in the U.S.
- Must be able to obtain, maintain, and retain a valid gaming license.
- High School Diploma or GED.
- Bilingual (English/Spanish).
- One (1) year high volume bar experience
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Description
Job DescriptionJob Description
Position: Dual Rate Bartender/ Supervisor
Department: Food Beverage
Job Summary: Supervises and schedules the front of house staff. Provides beverage service to guests in an efficient, courteous, and professional manner displaying a high standard of guest service
Essential Duties and Responsibilities:
Knowledge, Skills and Abilities:
Minimum Qualifications:
Preferred Qualifications: