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    Field Services Engineer - Denver, United States - Brown & Brown

    Brown & Brown
    Brown & Brown Denver, United States

    1 week ago

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    Description

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

    We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

    Brown & Brown is looking for a Field Service Engineer to join our growing team As a member of the Brown & Brown Information Technology team, you will provide internal support for employees at the local office as well as remote staff. The role requires a good combination of technical and customer service skills.

    WHAT YOU'LL DO:

    • Support the IT infrastructure for a department or office including the physical network, servers and applications
    • Support the desktop environment and physical security at local office
    • Conducts evaluation of the technology process problems and recommends solutions
    • Provides support for complex computing environment in areas such as hardware, software and networks
    • Perform support for special applications requiring extensive knowledge and expertise
    • May design and delivery training for enterprise tools and applications
    • Executes core administration tasks and functions in specific area assigned within guidelines and service levels
    • Follow up on outstanding requests/incidents and ensure timely resolution
    • Coordinate and support the use of audio and video equipment in conference rooms
    • Identify and automate processes to improve customer support services
    • Manage and monitor internal assets to ensure accurate inventory records
    • Travel to local offices, when needed to support the IT hardware infrastructure.
    • Performs other duties as assigned
    WHAT YOU'LL NEED:
    • Windows desktop environments, Win 10 and Office 365 Suite
    • Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
    • Security enablement on Mobile devices (iOS, Android)
    • Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
    • File server knowledge and File Sharing systems, and SFTP applications
    • Security products such as laptop encryption, backup, anti-virus
    • Experience with remote desktop support tools, VPN and VDI environments
    • Strong customer service and troubleshooting skills
    • Ability to communicate technical information, both verbal and written, to a wide range of end-users
    • Knowledge of Information Security, Network Security, Firewall Administration, System Administration
    Preferred
    • Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module
    • SharePoint Security, role base security definitions and deployment
    • Experience in an SD-WAN and/or MPLS network environment
    • Previous experience working in a SOX and HIPAA environment a plus
    • More than 4 years' experience working in an office/enterprise setting supporting Windows/MAC
    WHAT WE OFFER:
    • Excellent growth and advancement opportunities
    • Competitive pay based on experience
    • Discretionary Time Off (DTO)
    • Generous benefits package: health, dental, vision, 401(k), etc.
    • Employee Stock Purchase Plan
    Target Pay
    $75,000.00 USD Annual

    We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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