- Follow proper processes and procedures to ensure timely document turnaround and follow up.
- Identify and resolve document issues through professional phone based and written communication with customers.
- Contact customers to resolve questions and inconsistencies, or to obtain missing information from documents submitted.
- Respond to customer inquiries regarding the status of submitted documents.
- Process various forms.
- Compile, sort, interpret, and verify accuracy of data to be entered from documents into systems. Accurately update profiles.
- Generate reports.
- Keep a record of work completed; transmit entered information into database; file or route documents after entry.
- Cooperate in the maintenance and/or modification of company data collection systems.
- Scan, fax, email, shred, file, type, and archive documents as needed.
- Assist Team with various program operations and administrative duties as requested.
- Train Team Members and administer follow up until procedures are resolute.
- Delegate Team assignments and follow up to ensure completion of tasks.
- Develop, track, and monitor reports to ensure deadline expectations are met. Administer coaching and follow up as needed.
- Provide Team Member appraisal and feedback regularly.
- Work closely with sales and marketing to ensure accurate processing.
- Promote the company image and mission and foster the same values within the Team through motivational tactics and positive morale boosting.
- Some travel required.
- Foster customer service excellence with internal and external customers.
- Communicate effectively and professionally in person, over the phone and in writing, with customers, managers, supervisors, vendors, and staff.
- Learn, implement, and follow procedures completely and efficiently.
- Identify, troubleshoot, and resolve operational issues quickly.
- Appropriately track and prioritize work assignments, productivity, and issues. Accurately input information into tracking systems within required time frames.
- Perform tasks and duties within deadlines given.
- Navigate various websites and computer systems.
- Additional responsibilities as assigned.
- Secondary Education in a business-related area of study preferred.
- Prior experience preferred.
- Pennsylvania Life and Health Insurance License required.
- Customer Service - Responds promptly to customer needs; Response to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Conveys a friendly, positive attitude while always maintaining professionalism. Maintains confidentiality.
- Quality Management - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
- Oral Communication - Listens and gets clarification; Responds well to questions.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
- Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
- Planning/Organizing - Uses time efficiently and completes work promptly.
- Adaptability - Able to deal with frequent change, delays, deadlines or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Dependability - Follows instructions, responds positively to managerial direction.
- Initiative - Asks for and offers help when needed.
- Language Skills- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in person, over the phone, and in writing.
- Computer Skills- To perform this job successfully, an individual should have basic computer navigation skills and knowledge or familiarity of basic computer programs/applications including but not limited to email, word processing, spreadsheet programs, internet, Adobe, etc.
-
Pdl/ Nursing Service Manager
3 days ago
Titan Industries Cecil-Bishop, PA, United States Freelance**We care for your medcareer.** · As specialists with our own experience in the healthcare industry, we connect people with suitable employers. We support executives in management and leadership on their individual career paths in the nursing and healthcare sector. You take on re ...
-
Service Management
3 days ago
Neptune Enterprises Thornburg, PA, United States FreelanceFor our **"WAJOS-Gastronomie"** in **Eller** on the Mosel river, we are looking for enthusiastic support starting on 01.04./ Our team is excited to receive your application for the position of · **SERVICE MANAGER (M/F/D)** · Together with the entire team, you will create a creati ...
-
Nursing Service Management
3 weeks ago
Nebula Technologies Rennerdale, United StatesThe MEDICLIN Rehabilitation Clinic at the Sendesaal in Bremen is an interdisciplinary clinic for inpatient and outpatient rehabilitation with a focus on cardiology, orthopedics, and geriatrics. With 174 beds for inpatient care and up to 70 places for outpatient care, we cover a w ...
-
Service Manager
3 days ago
Matrix Dynamics Ben Avon, PA, United States Freelance**Company**: · - Auto Kollmannsberger GmbH · - Haindlfinger Straße 22a · Palzing b.Freising · - ŠKODA Service Partner · **Contact Person**: · - Matthias Kollmannsberger · **Job Details**: · - Job ID: · - Job Title: Service Manager (m/f/d) · - Location: 85406 Palzing b.Freising · ...
-
Branch Manager for Medical Staffing Services
3 days ago
Eclipse Technologies Wolfdale, PA, United States Freelance**What we offer you**: · - **Family-run company** where **appreciation** is highly valued · - **Flat hierarchy** and **high professionalism**: · - Open, **team-oriented** work atmosphere with extensive **room for creativity**: · - Our **in-house Tempton Academy** supports you **p ...
-
Social Service Manager
1 week ago
Kensington Health and Rehab Kensington, United StatesPay: $60, $65,998.00 per year · **Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Employee assistance program · - Flexible spending account · - Health insurance · - Life insurance · - Paid time off · - Retirement plan · - Vision insurance · Schedule: · - 8 hou ...
-
Nursing Service Manager
3 weeks ago
Velocity Solutions Crafton, United StatesThe vhw is a cooperative group of companies that has been offering a wide range of housing and service options in the Hamburg area for over 40 years. Our mission: to create safe and affordable housing for people of all ages. Our team: consists of around 900 people who passionatel ...
-
Nursing Service Manager
3 days ago
Golden Gate Group Wickerham Manor-Fisher, PA, United States FreelanceWe are looking for a Director of Nursing (m/f/d) for our senior care facility in Bremen, on behalf of Wickerham Manor-Fisher, PA, one of the leading personnel service providers in the Medical & Health Care industry. We are committed to supporting you in achieving your career goal ...
-
Service Center Manager
3 weeks ago
Titan Ventures Green Level, United StatesTempton has once again been recognized as the best personnel service provider in Germany. But it's not just our numerous awards that prove this year after year, it's also our happy employees. Here, people work with heart and passion, standing up for the success of your company ev ...
-
Service Partner Manager
2 days ago
Aurora Ventures Chalfant, United StatesCreate something fascinating: Your tasks · Take over project management when establishing a business relationship with service partners · Establish, support and further develop service partners · Provide technical leadership for interdisciplinary teams · Participate in contract n ...
-
NovaTech Solutions Cecil-Bishop, United StatesJob Title: · Senior DevOps Engineer · Experience: 8 to 10 years in DevOps role. · Notice Period: · Immediate Joiners to 30 days. · Location: · Wolfsburg (Germany) On-site Work. · Job Description: · We are looking for a highly skilled and experienced Cloud Engineer to join our ...
-
Nursing Service Management
3 weeks ago
Skyline Solutions West Waynesburg, United StatesWe are currently seeking a Nursing Director (m/f/d) - Full-time at West Waynesburg. · Do you have a passion for nursing and a solution-oriented mindset? Are you a compassionate leader? · Come join us · West Waynesburg Senior and Therapy Center offers a diverse range of services, ...
-
Local Truck Driver
1 week ago
J.B. Hunt Transport Muse, United States Full timeLooking for dedicated truck driving jobs? J.B. Hunt is hiring local CDL-A drivers Become a Dedicated Contract Services? driver and start enjoying consistent freight and deliveries for a single customer. · Job Details: · Average $64,000 per year · $1,000 minimum weekly pay guaran ...
-
Electrical Service Project Manager
1 week ago
ArchKey Solutions Minneapolis, United StatesJob Description · Job DescriptionElectrical Service Project Manager · This position is based in our ArchKey/Parsons Electric office in Minneapolis, MN · About the company · ArchKey Solutions is a Top 10 National Electrical Contracting company. Our teams work on large, sophisticat ...
-
Assistance (M/F/D) Sales and Marketing
3 days ago
Matrix Dynamics Canonsburg, PA, United States FreelanceCanonsburg, PA - LAMBDA Society for Climate Protection and Renewable Energy GmbH · Herten · Full-time · - The AGR Group is a medium-sized company with around 950 employees owned by the Regional Association Ruhr (RVR). With our five business areas of waste management and logistics ...
-
Training to become a commercial specialist
2 days ago
Horizon Group Canonsburg, United StatesWhat can you achieve with this job? · The training to become a retail specialist is a great alternative to studying. One advantage is that the training combines theory and practice. From daily business in retail to areas such as business management, work organization, and account ...
-
Object Manager Cleaning
3 days ago
Skyline Solutions Canonsburg, PA, United States Freelance**Currently, we are looking for an object manager in cleaning (m/f/d) for our client in Leipzig as part of our free direct placement (no temporary work).** · **YOUR TASKS:** · - Planning, managing and controlling the cleaning staff, as well as training new employees · - Monitorin ...
-
Pedagogical/Nursing Specialist
3 weeks ago
Velocity Solutions Canonsburg, United StatesWe, Lebenshilfe Wiesbaden e.V., have been supporting people with disabilities and their families since 1961. With a wide range of services from early intervention to inclusive daycare and various living arrangements, we care for around 400 people in and around Wiesbaden. As a Ped ...
-
beBee Handyman Punaluu, HI, United States FreelanceCar Transfer Service in Punaluu, HI · We are looking for an administrative manager to assist with transferring a car's ownership. The ideal candidate should have experience in administrative tasks and be able to provide one-time advice. This service is for a private individual in ...
-
Northeast Region Aftermarket Service Manager
3 weeks ago
Solstice Consulting Group Canonsburg, United StatesSolstice Consulting Group is seeking a Northeast Region Aftermarket Service Manager (HYBRID) for an energy-related client. Candidates can live in: · Pennsylvania · New Jersey · New York · Connecticut · Rhode Island · Massachusetts · Base salary up to $135k DOE plus 20% bon ...
Service Manager - Canonsburg, United States - Integrity Marketing Group
Description
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike.Integrity is driven by a singular purpose:
to help people protect their health and wealth so they can be ready for the good days ahead.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online.
About Neishloss & Fleming LLC:
Neishloss & Fleming prides ourselves on the ability to help agents grow their business. That growth occurs through our commitment to understanding market conditions and positioning agents for success. Our ability to support our agents - from lead generation to policyholder service - sets us apart. We don't just offer contracts; we offer partnership.
Position Summary
Provide excellent customer service to customers including inquiries, research, and resolving issues that occur from the onboarding process through commission payment, to ensure customer loyalty and satisfaction.
The Service Manager will be responsible for planning, tracking, directing, and overseeing the Service Team by assigning the daily task load, addressing advanced contracting issues, as well as conducting any necessary training to Integrity Employees in a timely manner.
In addition, the Service Manager must be available for meetings with internal external business partners as needed.Position Responsibilities
Additional Responsibilities:
Why? Because we put our people first At Integrity, you can start a new career path at company you'll love, and we'll love you back.
We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.
Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Integrity Marketing Group, LLC is an Equal Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities
