Jobs
>
Bethpage

    NOC Surveillance Operator - Bethpage, United States - Ampstek

    Ampstek
    Ampstek Bethpage, United States

    5 days ago

    Default job background
    Technology / Internet
    Description

    NOC Surveillance Operator

    Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network infrastructure. This individual will be responsible for tracking, escalating, and reporting all issues for all of Altice products and services.

    This individual will provide a fundamental level of technical experience and knowledge in network infrastructure and the interrelated disciplines allowing for efficient and effective troubleshooting and restoration of outage conditions. This individual will work with neighboring NOC Tier Support teams to efficiently diagnose and resolve basic service impacting issues. In addition, this individual will speak with our customers to better understand the current issue and/or confirm resolution.

    This individual will perform basic-level triage and troubleshooting and will provide technical guidance to Network Management operational departments with regards to iO, VoD, OOL, VoIP, Wi-Fi and other Altice product offerings.

    The NOC Surveillance Operator will execute processes and procedures as outlined by NOC management and where fit and will make suggestions as to updates to these procedures.

    This involves working in night shift

    1. Perform basic network support including conducting daily administrative duties, supporting maintenances, perform monitoring of all network infrastructure.

    2. Generally, perform troubleshooting and initial triage of issues with the potential of impacting 20,000 or more subscribers at any given time.

    3. React quickly, efficiently, and effectively to alarms received for supported infrastructure.

    4. Responsible for tracking call volume into Altice (primarily via the Remedy ticket tracking system). Must be able to monitor incoming tickets, with an eye for developing trends and identifying potential issues.

    5. Document system problems, escalate and take appropriate actions according to departmental procedures. Must ensure issues are updated hourly, which includes adding notes to the Outage Board, updating Remedy tickets, contacting Command Center/ROC offices, and sending out notifications when necessary.

    6. Ability to analyze raw data and reports to provide management with a coherent picture of call trends and outage trends.

    7. Handle all inter-departmental escalations for individual customer's issues, performed via Remedy, e-mail and telephone communication.

    8. Ability to speak to our customers in professional manner to gather additional details of their issue during an outage situation and/or confirm resolution. Also, guide customers through established troubleshooting procedures to identify and resolve their individual issue.

    9. Work closely with the Contact Centers, NOC Level 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP) during all outage conditions. Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions.

  • Ampstek

    NOC Surveillance operator

    5 days ago

    Ampstek Bethpage, United States

    Job Title: NOC Surveillance operator · Job Location: Bethpage, NY (Day 1 onsite) · Job Type: Contract · Job Description: · Primary skills/experience · Network alarm monitoring · DHCP, TCP/IP · Cisco routers, switches NOC operation and ticket management · Secondary skills/experi ...

  • Hard Rock

    operator - surveillance

    5 days ago

    Hard Rock , NJ, United States

    Hard Rock - JobID: 34030 [Safety Officer / Security Guard] As a Surveillance Operator at Hard Rock, you'll: Ensure the security and integrity of casino assets, staff and patrons; Perform routine surveillance of the gaming floor identifying potential problems, such as poor game pr ...

  • Ocean Casino Resort

    Surveillance Operator

    15 hours ago

    Ocean Casino Resort Atlantic City, United States

    Job Description · Job DescriptionAbout the Role · The Surveillance Operator is responsible for observing and reporting on all areas under surveillance and assuring the compliance with internal control standards. · Position Responsibilities · Observe and report on all areas under ...

  • AFA, a Pavion Company

    Central Station Operator

    1 day ago

    AFA, a Pavion Company Syosset, United States

    Pavion and our family of companies are seeking a talented and motivated Central Station Operator to join our fire business unit. · **Primary Responsibilities**: · - Answer burglar and fire alarm signals received via computer · - Effectively dispatch emergency alarms · - Coordinat ...

  • TruView BSI

    Financial Crime Investigator

    11 hours ago

    TruView BSI Uniondale, United States

    **DSS - Fraud Investigator** · Fraud Investigator-Nassau, NY · TruView Background Screening and Investigations, a New York based Investigations & Security Company is seeking qualified individuals to investigate public assistance fraud in Nassau County. Individuals MUST meet the f ...

  • Northwell Health

    Director, Infection Prevention

    1 day ago

    Northwell Health New Hyde Park, United States

    **Job Description**: · Directs, plans, organizes, and evaluates tertiary hospital infection prevention and control related activities. · Job Responsibility · - Leads an Infection Prevention group by communicating with and developing staff members, and building consensus for progr ...

  • Northwell Health

    Armed Security Officer

    11 hours ago

    Northwell Health Valley Stream, United States

    Patrols and monitors buildings and grounds to protect life and property and to prevent fire, thefts, vandalism, illegal entry and enforce system policies. Enforces access control policy. Secures doors, locks, etc. and activates or de-activates alarms, as required. Controls and re ...

  • Protection Enforcement Agency LLC

    Armed Security Officer

    1 day ago

    Protection Enforcement Agency LLC Mount Vernon, United States

    **Benefits/Perks** · - Career Advancement Opportunities · - Competitive Compensation · - Flexible Schedule · **Job Summary** · **Responsibilities** · - Patrol the premises and maintain a high level of visibility · - Monitor entrances and exits to ensure only authorized personnel ...

  • Hard Rock Hotel and Casino Atlantic City

    Mgr - Surveillance Tech

    11 hours ago

    Hard Rock Hotel and Casino Atlantic City Atlantic City, United States

    Overview: · Under the direction of the Director of Surveillance the incumbent is responsible for overseeing the installation, testing and maintenance of surveillance and security CCTV equipment at the Hard Rock Hotel & Casino Atlantic City. · **Responsibilities**: · - Creates the ...

  • Heightened Security, Inc

    Security Officer $16-$18 An

    11 hours ago

    Heightened Security, Inc New York, United States

    **Responsibilities** · - Patrol premises regularly to maintain order and establish presence · - Monitor and authorize entrance of vehicles or people in the property · - Remove wrongdoers or trespassers from the area · - Secure all exits, doors and windows after end of operations ...

  • R&D Strategies Security

    Part-time Security Officer

    1 day ago

    R&D Strategies Security Yonkers, United States Part time

    Job Summary: · We are currently seeking a dedicated and reliable Security Officer to join our team part time providing service for a lounge in the Yonkers area. · Significant experience is required and necessary. · Personal transportation is preferred and highly considered. · The ...

  • County of Bergen

    Mosquito Inspector

    11 hours ago

    County of Bergen Hackensack, United States

    **Mosquito Control Inspector - Public Works** · The Mosquito Control Inspector will perform routine duties that include field inspection work in the control and extermination of mosquitoes. The inspector is responsible for mosquito control and surveillance activities to aid the C ...

  • Allied Universal®

    Fire Life Safety Director

    1 day ago

    Allied Universal® Queens Village, United States

    Fire Life Safety Director - Transitional Shelter, Queens Village · **Overview**: · Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive work ...

  • Bank of America

    Global Financial Crimes Specialist

    1 day ago

    Bank of America New York, United States

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...

  • NYC Careers

    Media Services Technician

    11 hours ago

    NYC Careers Brooklyn, United States

    **Media Services Technician - I**: · - Apply**Media Services Technician - I**: · - Agency: DISTRICT ATTORNEY KINGS COUNTY · - Posted on: 05/08/2024- Job type: Full-time · Location · BROOKLYN · - Title Classification: Exam may be required · Department · Multimedia Services Unit · ...

  • Dreamland Security

    Security Guard

    11 hours ago

    Dreamland Security Bronx, United States

    We are looking for a professional security guard with **Psychiatric Center-Office of Mental Health experience** a plus to protect our premises, assets and personnel. You will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to dete ...

  • Diverse Lynx

    NOC Surveillance engineer

    1 day ago

    Diverse Lynx Bethpage, United States

    Role : NOC Surveillance operator · Location: Bethpage, NY (Day 1 onsite) · JD given below: · Job Overview NOC Surveillance Operator · Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network infrastructure. This in ...

  • ClifyX

    NOC Surveillance engineer

    2 days ago

    ClifyX Bethpage, United States

    Job Title: NOC Surveillance engineer · Location: Bethpage, NY (Day 1 onsite) · Position: 6+ months · Job Description: · Job Overview · NOC Surveillance Operator · Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of net ...

  • Bank of America

    Eac Compliance

    1 day ago

    Bank of America New York, United States

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...

  • Gatcha

    Assistant Manager

    11 hours ago

    Gatcha Queens, United States

    We're looking for a Shift Manager to be a beacon of leadership that our team can rely upon to deliver all the necessary knowledge and resources required to ensure a safe and functional operation. This position entails overseeing Team Member staff and daily operation functions, de ...