- Join the existing team that will provide Level 1 support for the Gaming Applications across the enterprise as well as Corp One Card / Loyalty Solution.
- Work with the properties and vendors for issue monitoring and resolution.
- With upgrades and release updates occurring every month, these individuals will provide SME on CDI business and IT processes to the vendors for implementation as well as provide support during and after installation.
- Work with business to identify and improve business processes within the applications.
- Responsible for timely and complete communications between corporate IT team and all property IT staff.
- Perform analysis of the Aristocrat Oasis360 application needs and contributes to design, structure, and maintenance of the systems and architecture.
- Analyzes business and user needs, documentation of requirements, and translation into proper system requirement specifications.
- Ability to plan, estimate, and schedule multiple tasks and develop detail resource and project plans.
- Possesses technical knowledge of most phases of systems analysis and considers the business implications of the application of technology to the current and future business environment.
- Analyzes business requirements and defines information systems solutions to address complex business needs (requiring innovative and creative solutions and frequently involve multiple platforms, software, hardware, technologies and tools).
- Provides support to users in system and software administration and usage.
- Communicate and coordinates maintenance schedule, backups, and downtime to users.
- Additional duties as assigned.
- None
- 10%-15% as needed
- Bachelors degree in Information Technology or equivalent experience.
- Minimum 3+ years of experience in Information Technology.
- Experience in Aristocrat (ATI) / Oasis360 preferred.
- Experience in general Windows & SQL Server functionality, operations, and security.
- Experience and understanding of the major business processes within Gaming preferred.
- Experience with planning, budgeting, and common business processes preferred.
- Must be at least 21 years of age.
- Ability to articulate/demonstrate 2+ major IT casino project implementations.
- Excellent interpersonal and communication skills (oral and written).
- Support a 24/7 365 information systems environment.
- Ability to manage multiple complex projects simultaneously according to agreed-upon schedules and budgets.
- Strong attention to detail and prompt follow-up.
- Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates. The Gaming industry is highly regulated and as such demands an extensive background check to obtain a license.
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Business Analyst - Louisville, United States - Riverwalk Casino
Description
SUMMARYThe Business Analyst Gaming Core Systems will work with various IT teams and end users on IT related projects & initiatives in support of the propertys core gaming management systems (e.g. Aristocrat (ATI) / Oasis360) application and operations. This individual is expected to facilitate meetings to discuss end user requirements, status, issues, planning, training, and/or operational needs. This individual will write functional specification documents, test plans, training plans, deployment plans, policy and procedures in support IT operations and projects.
ESSENTIAL DUTIES and RESPONSIBILITES include the following:
