PC Desktop Support Technician 2/3 - Melbourne, United States - Northrop Grumman

Northrop Grumman Melbourne, United States

3 weeks ago

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman's is seeking a well-qualified Desktop PC Tech for a classified government program at its Melbourne, FL location.

The selected candidate will be required to work on-site, full-time at our Melbourne, FL campus . The individual will perform the following duties on a day-to-day basis in support of the program:

Provides technical support for computers and associated networks.
Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.
Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.Maintains trouble logs.
Completes paperwork and other tasks needed to satisfy Security requirements. Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified or unclassified data spillage incidents.
Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
Reviews the trouble ticket queue to identify issues that need to be addressed.Works through the ticket queue without intervening management direction (self-motivated).
Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite
Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Works with system administrators and other staff to resolve support issues, escalating where appropriate.
Participates in new installations, testing and special projects as needed.
May spend portions of the day away from the desk when supporting users and moving equipment.
Exhibits good communication skills, an energetic approach, and patience with customers.
Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
Route calls to product line specialists. Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

This position may filled at a higher level based on the qualifications listed below.

Basic Qualifications for Level 2:

High school diploma or equivalent and 2 years of experience OR Associate's degree and 0 years of experience
Active DoD Secret level security clearance with ability to obtain and maintain a DoD Top Secret level clearance as a condition of continued employment
Ability to obtain, and maintain, access to Special Programs as a condition of continued employment
Current DOD 8570 IAT level II baseline certification (example: Security+ CE)
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Basic Qualifications for Level 3:

High school diploma or equivalent and 4 years of experience OR Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience
Active DoD Secret level security clearance with ability to obtain and maintain a DoD Top Secret level clearance as a condition of continued employment
Ability to obtain, and maintain, access to Special Programs as a condition of continued employment
Current DOD 8570 IAT level II baseline certification (example: Security+ CE)
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Preferred Qualifications:

Bachelors of Science or other technical based degree
Active DoD Top Secret clearance
CompTIA Security+, A+, Network+, or ITIL Certification
Microsoft Certifications (MCP, MCSE or MCSA) a plus
Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell
Experience with thin clients
Experience in Active Directory configuring user and computer accounts
Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
Experience supporting VMware VDI (Virtual Desktop Infrastructure)
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking

ESCSO

Salary Range: $42,000 - $70,000
Salary Range 2: $49,900 - $83,100

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit . U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Support Technician

2 weeks ago

Gauzy Melbourne, United States

**About The Position** · Gauzy Vision Systems is a world-leading smart Glass and window shade manufacturer for the Commercial and Business Jet markets. · We are looking for a **Production Technician** to join our team in Florida. As a Production Technician, you will assemble smal ...
Systems Support Technician-Media

4 weeks ago

LHH Melbourne, United States

Media Systems Support Technician · Part Time (no more than 25 hours per week) for a 6 Month Contract Role Onsite in Melbourne, Florida · Pay Rate: $19-$23/hr · Must Live in the Melbourne, Florida Area · Must be able to work onsite · The Media Systems Support Technician performs a ...
Media Systems Support Technician

4 weeks ago

TSR Consulting Melbourne, United States

About TSR: · TSR is a relationship-based, customer-focused IT and technical services staffing company. · For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of co ...
PC Network Support Technician 2

4 weeks ago

Northrop Grumman Melbourne, United States

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advanc ...
Full-time and Part-time Registered Behavioral

2 weeks ago

Everyday ABA Brevard County, FL, United States

Everyday ABA, LLC currently has full-time and part-time registered behavioral technician (RBT) positions available. A growing company that embraces individualized programming with meaningful skill development, team collaboration, and emphasis on parent training, Everyday ABA is l ...
Production Test Tech 7270

1 week ago

Extant Aerospace Melbourne, United States

**The Company**: · Employees at Extant Aerospace enjoy working in a dynamic environment, with opportunities for growth, development, and to make a difference. Our unique business model provides ample opportunity to learn and broaden skill sets, or step up to be considered for pro ...
Service Writer/advisors

1 week ago

Toyota of Melbourne Melbourne, United States

**Service Writer** · Every employee with Toyota of Melbourne is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay ...
Behavior Technician I

1 week ago

Brevard Public Schools Melbourne, United States

Job Description · **School/Center**: Sherwood Elementary School · **Location**: 2541 Post Road Melbourne · **Job Number**: 000320 · **School Year**: 2025 FY · **Position**: BEHAVIOR TECHNICIAN I · **Subtitle/Areas**: · **Date Available**: 08/07/2024 · **Status**: Transfers Only · ...
Behavior Technician I

1 week ago

Brevard Public Schools Melbourne, United States

Job Description · **School/Center**: Croton Elementary School · **Location**: 1449 Croton Road Melbourne · **Job Number**: 000392 · **School Year**: 2025 FY · **Position**: BEHAVIOR TECHNICIAN I · **Subtitle/Areas**: · **Date Available**: 08/02/2024 · **Status**: Transfers Only · ...
Dermatology Technician

2 weeks ago

Health First Melbourne, United States

**Description**: · To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: Assisting in medical care of patients and supporting front desk functions as needed under the direction of the physician and charge nurse/office manager. · **PRIMARY ACCO ...
Lawn & Ornamental Route Technician

3 weeks ago

Slug-A-Bug Melbourne, United States

Lawn Treatment Technician** (Lawn)** · **Change Your Life Today** · Join the **Team** that supports **You**, your **Family** & your **Future** · Slug-A-Bug, Brevard County · **Position Description** · Our family is seeking outstanding people to join our Lawn Treatment team. Peopl ...
Secretarial Assistant

3 weeks ago

Indian River Colony Club Melbourne, United States

**Job description** · Tasks will include answering phones, preparing correspondence, submitting work orders, updating work orders, but not limited to the office task listed. · Required skills: · - 2 + years - experience in a high-volume office atmosphere · - Support Management an ...
Night Supervisor

3 weeks ago

Ichiban Cleaning Melbourne, United States

: · **Professional Note** · We are celebrating 20+ years of service in Brevard County and entering into a new season of scaling and expansion. This exciting growth brings with it positive changes in career culture and the development of proposed employment trajectories for every ...
Nurse Tech

2 weeks ago

Health First Melbourne, United States

**Description**: · *** · To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by assisting licensed personnel in providing direct nursing care under the direction and supervision of the Registered Nurse. · **PRIMARY ACCOUNTABILITIES** · - Collect ...
Gate, Door, and Access Control Installation

1 week ago

Florida Door Control Melbourne, United States

FDC Installation Technicians are responsible for the installation of FDC provided equipment as well as any site work necessary to create necessary infrastructure and integration of FDC equipment with on-site equipment or utilities. The duties of an Installation Technician include ...
Monitor Technician

4 days ago

Health First Melbourne, United States

**Description**: · ***: · The Monitor Tech is fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Customer Experiences and Financial Stewardship by effectively and efficiently operating cardiac monitors under the direction and supervision of a Registered ...
Behavior Technician I

1 week ago

Brevard Public Schools West Melbourne, United States

Job Description · **School/Center**: Meadowlane Intermediate Elem · **Location**: 2700 Wingate B. West Melbourne · **Job Number**: 000461 · **School Year**: 2025 FY · **Position**: BEHAVIOR TECHNICIAN I · **Subtitle/Areas**: · **Date Available**: 08/07/2024 · **Status**: Transfer ...
Automotive Service Advisor Opportunity

1 week ago

Empire Auto Care Palm Bay, United States

Empire Auto Care is coming to Palm Bay and is looking for an experienced Automotive Service Writer. · We are an independent automotive comp that is growing rapidly and are looking for an experienced leader who has strong sales and organizational skills. This position provides the ...
Behavior Technician I

2 weeks ago

Brevard Public Schools Palm Bay, United States

Job Description · **School/Center**: Columbia Elementary School · **Location**: 1225 Waco Boulevard Palm Bay · **Job Number**: 000419 · **School Year**: 2025 FY · **Position**: BEHAVIOR TECHNICIAN I · **Subtitle/Areas**: · **Date Available**: 08/07/2024 · **Status**: All Applican ...
Automotive Mechatronics Technician

2 days ago

Crimson Industries Indialantic, United States

JOB OFFER · We are looking for: Employees with passion and drive. · As a medium-sized development partner of the automotive industry with more than 700 employees, we support many well-known automotive manufacturers and suppliers in topics such as overall vehicle development, desi ...