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Vero Beach

    Aircraft Tech Support Representative - Vero Beach, United States - Piper Aircraft, Inc.

    Piper Aircraft, Inc.
    Piper Aircraft, Inc. Vero Beach, United States

    1 week ago

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    Description

    Job Description

    Job Description

    POSITION SUMMARY:

    Responsible for rapid response to retail customer and dealer/service center on communications regarding all aspects of technical and operation assistance.

    ESSENTIAL JOB FUNCTIONS:

    • Assist the dealers and contracted service centers by responding to technical questions arising from the field.
    • Recommending servicing procedures, factory authorized repairs and specific trouble shooting techniques.
    • Maintain close liaison with appropriate project, design and/or other team engineering group responsible for development of Company airplanes to ensure maintainability, reliability, acceptability and safety products.
    • Review on a regular basis, service manuals, parts catalogs, and other service publications and submit Publication Change Orders (PWO) as required.
    • Report any product condition requiring Product Refinement follow-up.
    • Assist in the development of service bulletins and service letters as required and sign off on publications.
    • Develop and coordinate initial "fit and functions" installations and testing of service kits and replacement components as required to demonstrate the solution effectivities.
    • Assist the Manager, Field Services Reps. In responding to technical questions arising from the field
    • Provide legal and technical expertise and experience to assist in the investigation and defense of litigation.
    • Assist the accident investigators in accident investigation.
    • Coordinate with the Warranty staff to assist with any field customer problems.
    • Assist in the scheduling of aircraft to have maintenance performed at dealers & contracted service centers.
    • Assist retail customers concerning aircraft features and equipment operation.
    • Represent the Company at trade shows and special events in promotion of Company aircraft and technical assistance.
    • Ensure all communications (verbally & written) are recorded properly in the Company's CRM.
    • Constant update of the Company's owner files while communicating direct with the customer.
    • Assist in special projects as necessary.
    • Assist in the 24/7 after hours emergency response teams as a primary on call Technical Support.
    • Perform other related duties as required.

    EDUCATION AND EXPERIENCE:

    • Bachelor's degree or equivalent combination of education and experience.
    • Airframe and Powerplant Mechanic License preferred.
    • Pilot's license preferred.
    • Three to five years of aviation experience.
    • Thorough knowledge of the product line and departmental activities.
    • Windows-based computer programs are necessary to perform the duties of this position.

    Piper Aircraft Health Plan Overview:

    Core Health Benefits:

    · Medical

    · Dental

    · Vision

    Piper Provided Benefits (Basic):

    · Basic Life

    · Accidental Death & Dismemberment

    · Short-Term Disability (STD)

    · Long-Term Disability (LTD)

    · Employee Assistance Program (EAP)

    Voluntary Benefits:

    · Flexible Spending Accounts (FSA & DCA)

    · Supplemental Life Insurance

    · Long-Term Disability (LTD Buy- Up)

    Trustmark Voluntary Plans:

    · Accident Plan

    · Critical Illness

    · Universal Life (Whole Life Policy)

    · Hospital StayPay

    · Preferred Legal Plan

    Piper Aircraft Time Off:

    16 days of PTO (Paid Time Off)

    11 Holidays

    IND1

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