Night Audit Supervisor - Philadelphia, United States - Sonesta Philadelphia Rittenhouse Square

Description

Job Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Audit Supervisor.

As a Night Audit Supervisor, you will be responsible for ensuring the smooth operation of our hotel during the overnight hours.

This is a crucial leadership role that requires excellent organizational skills, and the ability to provide exceptional guest service.


Responsibilities:

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges, cashier's reports, and guest and house accounts.
• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Transmit credit card batches.
• Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Handle guest inquiries and resolve any issues or complaints in a professional manner.
• Assist with checkin and checkout procedures as needed.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain cleanliness and organization of the front desk area.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
• Supervise and promote teamwork through daily communications and coordination with other departments.
• May assist with other duties as assigned.

Education and Skills:

• High School diploma or equivalent required.
• Proficiency in hotel management software and reservation systems.
• Knowledge of hospitality industry practices and standards.
• Must speak fluent English. Multilingual abilities are a plus.
• Strong communication skills, both verbal and written.
• Ability to handle difficult situations with patience and professionalism.
• Strong attention to detail and accuracy in financial transactions.
• Flexibility to work overnight shifts, including weekends and holidays.

Pay:
From $22.00 per hour


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Overnight shift
• Weekends as needed

Work setting:

• Inperson

Experience:

Hotel Night Audit: 2 years (required)
Hotel Night Audit Supervisor: 1 year (preferred)
Hotel Front Desk Supervisor: 1 year (preferred)


Work Location:
In person