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Credit & Collection Specialist - Dayton, United States - JF Petroleum Group
Description
Job TypeFull-time
Description
Our Collections Specialists are key to the overall success of JF Petroleum Group. This role will work closely with external and internal customers to meet department and overall business goals.
The Collections Specialist will take ownership of their assigned portfolio and drive process improvements to lower and maintain receivables at an acceptable level.
ResponsibilitiesTake ownership of assigned portfolio to reduce outstanding receivables
Communicates with customers for payment via phone, email, fax and regular mail
Provide service support to internal customers including dispatch, billing, and sales
Review credit for new customers and assign appropriate credit limits, as needed
Monitor credit on an ongoing basis to assure continued credit worthiness
Develop relationships with assigned accounts to ensure timely collection of receivables
Provide research and dispute resolution and resolve customer complaints
Ensure compliance with applicable policies and procedures
Complete special assignments as requested by external and internal customers requiring judgment in resolving issues or in making recommendations
Process credit cards and handle pre-authorizations for customers
Set up new customers and update existing customer files as needed
Other Credit and Collection duties as assigned by manager
Work schedules and office reporting requirements may change from time to time based on business needs
Requirements
5+ years of collections experience required
3+ years of Business to Business collections experience is required
High School diploma required
3rd party billing experience preferred
Must have strong interpersonal and communication skills
Goal oriented, self-motivated, ability to work in a fast-paced environment
Ability to achieve goals and drive initiatives with minimal supervision
Ability to learn multiple computer systems and multi-task
Intermediate Microsoft Excel and Word skills
Microsoft Dynamics SL (BC14) experience a plus
Position will have some clean-up work and back-log, so this person must have patience and be a team player
Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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