- Establishing rapport and showing empathy with customers, making them feel valued
- Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client
- Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately
- Defining a problem clearly and raising concerns when necessary
- Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues
- Assisting customers with professionalism while following measurable business goals
- Having a degree or customer service experience is helpful. If you d on't have a degree, but would like to pursue one, Fidelity offers tuition reimbursement programs that can help you further your education.
- Listening and empathy skills to support the challenges of our diverse customers
- Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g. email, live chat, etc.)
- "Of service" attitude towards others and being a supportive teammate
- Personal computer proficiency - can type 40 words per minute and pass a standard English grammar test
- Pro-active problem-solving skills
- Ability to manage challenging situations and conversations via voice or digital channels
- Utilizing effective questioning to uncovering hidden customer needs
- Identifying the actions needed to obtain positive outcomes
-
Customer Support Specialist
1 week ago
Fidelity Investments Nebraska, United States Full timeJob Description: · Financial Customer Associate - Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passi ...
-
Procedural Specialist II, Omaha, NE
3 weeks ago
BD (Becton, Dickinson and Company) Nebraska, United StatesJob Description Summary · As Regulatory Affairs Specialist II, you will be responsible for the implementation of strategies including domestic and international submissions and other product project team supports. This is a hybrid position where the candidate is required to be in ...
-
Walmart Nebraska, United States Full timeIt's a great time to join our growing Facility Services Team with Walmart - we are hiring HVAC Refrigeration Specialists in a variety of areas across the state of Nebraska and offering a robust relocation package for those that qualify. HVAC Refrigeration Specialist Compensation: ...
-
Cornerstone Staffing Inc Nebraska, United States Permanent / Full timeOverview of the Accounts Receivable Specialist · Will do processing and posting payments to accounts, perform soft B2B collections calls, and assist with other accounting support duties. · Duties of the Accounts Receivable SpecialistMatching invoices to purchase orders · Reconci ...
-
Agriculture Field Technology Specialist
3 weeks ago
Wilbur-Ellis Nebraska, United States Full timeDo you possess 3-5 years of experience developing or implementing agronomy technology? Are you familiar with marketing techniques, financial accounting, and business value calculations? Do you have basic knowledge of computers and software systems allowing data gathering and trac ...
-
Therapeutic Specialist Lincoln NE
3 weeks ago
Insmed Incorporated Nebraska, United States Full time· Company Description · Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedica ...
-
VELYS Clinical Specialists, Joints
1 week ago
J&J Family of Companies Nebraska, United States Paid WorkVELYS Clinical Specialists, Joints - S. Central W · Description · At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and l ...
-
Client Operations Specialist
1 week ago
Optiv Nebraska, United States Paid WorkThis position can be hired remotely anywhere within the continental U.S. · The Client Operations Specialist is a sales support role assisting field Client Managers with the development and closing of new business. Specialists complete the supporting functions related to outside s ...
-
Retiring Nebraska Otolaryngologist
2 weeks ago
Healthcare Connections Nebraska, United StatesStart Date: ASAP · Retiring Nebraska Otolaryngologist · A pending retirement of a beloved pillar in the medical community has has opened the door for an exciting opportunity to practice autonomously in a beautiful, family-friendly location in Nebraska This is a hospital employed ...
-
Event Specialist
1 week ago
Acosta Group Nebraska, United States Paid WorkDESCRIPTION · People changing the way brands connect with consumers - one experience at a time. Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Mosaic one of the fastest growing sales and marketing agencies in North America. ...
-
Event Specialist
3 weeks ago
Acosta Group Nebraska, United States Paid WorkRESPONSIBILITIES · QUALIFICATIONS · Previous promotional experience and assisted selling experience is required, especially with electronic devices - Existing in-depth knowledge of the Android Operating system and mobile phone devices is a must; Samsung Galaxy experience is prefe ...
-
Event Specialist
3 days ago
Acosta Group Nebraska, United States Paid WorkDESCRIPTION · People changing the way brands connect with consumers - one experience at a time. Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Mosaic one of the fastest growing sales and marketing agencies in North America. ...
-
Event Specialist
2 weeks ago
Acosta Group Nebraska, United States Paid WorkRESPONSIBILITIES · QUALIFICATIONS · Previous promotional experience and assisted selling experience is required, especially with electronic devices - Existing in-depth knowledge of the Android Operating system and mobile phone devices is a must; Samsung Galaxy experience is prefe ...
-
Precision Medicine Account Manager
1 week ago
J&J Family of Companies Nebraska, United States Paid WorkPrecision Medicine Account Manager (Midwest) Johnson & Johnson Innovative Medicine W · Description · Johnson and Johnson is recruiting for a Precision Medicine Account Manager located in Midwest territory. · At Johnson & Johnson, we believe health is everything. Our strength in h ...
-
Internal Auditor II
1 week ago
First National Bank of Omaha Nebraska, United States Paid WorkAt FNBO, our employees are the heart of our story—and we're committed to their success Please see below the details of this career opportunity and how it fits into our organization's success. · Our Modern, Flexible Workplace: · We believe in a Modern, Flexible Workplace, and we a ...
Customer Support Specialist - Nebraska, United States - Fidelity Investments
Description
Job Description:
Financial Customer Associate - Omaha, NE Area only
Are you looking for a career where you will make a difference in people's lives while primarily working from home?
If so, consider joining our customer service team.
We're hiring great people with a passion for helping others, who live within 60 miles of the Greater Omaha metro area.
Apply today to join the next class of Financial Customer Associates .This is a full-time, primarily phone-based contact center position and you do not need a finance background to succeed in the role.
We're looking for individuals who care about and can relate with others. We provide paid training, a complete work from home computer package, and all the resources you need.Make an Impact By
At Fidelity, you can take advantage of flexible benefits that support you through every stage of your life, empowering you to thrive professionally and personally.
Monday - Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.
#LI-REMOTE
Click to learn more about and how we support our associates
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours.
You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.
Honored with a , we have been recognized by our employees as a top 10 Best Place to Work in 2024.
And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
blends the best of working offsite with maximizing time together in person to meet associate and business needs.Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process.Candidates who are presented with a Fidelity offer will need to go through a background investigation, , and may be asked to provide additional documentation as requested.
This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent).
These investigations will account for 7 years or more of history, depending on the role.Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at .Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .We welcome those with experience in jobs such as Accounts Receivable Clerk, Financial Analyst, and Accounts Payable Clerk and others in the Accounting and Finance to apply.