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    Customer Service Director at - West Palm Beach, United States - Total Body Mobile Massage

    Total Body Mobile Massage
    Total Body Mobile Massage West Palm Beach, United States

    5 days ago

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    Description

    Job Description

    Job Description

    Company: Total Body Mobile Massage

    Job Title: Customer Service Director

    Annual Pay Rate: $36,000.00

    Hourly Rate: $25.00

    Commission Rate: +0.25% Per Contract

    Location: Remote/Work From Home

    Total Body Mobile Massage is a leading provider of on-demand mobile massage services, and we are seeking a talented and experienced Customer Service Director to join our team. As the Customer Service Director, you will be responsible for leading the customer service and support function, ensuring the delivery of exceptional service and maintaining high client satisfaction levels.

    Key Responsibilities:

    Prioritize and handle customer service team inquiries and complaints in order to ensure the customer service team's satisfaction

    Provide information about products and services to the customer service team in a timely manner

    Develop and implement customer service policies and procedures to ensure outstanding service delivery

    Lead and oversee the customer service team, providing guidance, training, and performance management

    Monitor and analyze customer service KPIs to identify areas for improvement and implement effective strategies

    Manage customer escalation issues and ensure timely and satisfactory resolution

    Collaborate with other departments to drive improvements in customer experience and satisfaction

    Provide regular weekly reports and insights to the Auditing Director / Department on customer service performance and improvements

    Qualifications and Experience:

    Bachelor's degree in business administration, marketing, or relevant field

    Proven track record of at least 5 years in a senior customer service management role, ideally within the service or hospitality industry

    Excellent leadership and team management skills, with the ability to motivate and inspire a team to deliver exceptional service

    Strong analytical and problem-solving abilities, with a focus on driving continuous improvement

    Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders

    Experience with customer service software, CRM systems, and data analysis tools is a plus

    Total Body Mobile Massage is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. If you are a seasoned Customer Service Director looking to join a dynamic team and make a positive impact on clients' well-being, we encourage you to apply by submitting your resume and a cover letter outlining your qualifications and relevant experience to

    Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation is $ $25.50/hour.

    About Total Body Mobil Massage: Total Body Mobil Massage is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at


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